Collection of industry practices, latest trends & innovations, product updates, case studies, and everything that concerns with cloud telephony for Indian businesses.
The consistent growth of worldwide interactive voice response (IVR) market suggests enterprises from various industries leveraging the automated telephony system to accelerate customer service delivery and reduce the customer service
The significance and relevance of toll free numbers in 2020 can be determined from the consistent growth of the global toll-free services market. A number of market research studies suggest
Customer care services are essential for a company to flourish in the competitive industry. It reflects the quality of the company and its competency. If a company can’t reach its
According to a New Voice Media report , “Poor customer service is costing businesses more than $75 billion a year. “ Most customers these days abandon or switch brands due to
According to a market research study sponsored by Google, 31% of consumers call a business directly and frequently when looking to make a purchase or transaction. Likewise, most customers these
The purpose of a business is to create a customer who creates customers. However, customer acquisition requires businesses to invest more resources than customer retentions. No business can implement a