Servetel Blog

Collection of industry practices, latest trends & innovations, product updates, case studies, and everything that concerns with cloud telephony for Indian businesses.


How Call-Queue Dashboards Benefits Contact Centre Managers

Data at every second is expanding at a rapid pace, in fact, going by the new research, amount of new information generated per second is predicted to reach a number


How Cloud Telephony Works?

Technological changes are a continuously evolving process which keeps every business on their toes, and one such revolution has been the introduction of “cloud” in the communication sector. Prior to

cloud telephony and crm integration

How Cloud Telephony- CRM Integration Benefits Your Business?

Customer Relation Management (CRM) and Cloud Telephony – are two buzz words which have vastly reshaped today’s customer service industry. Replacing profit making with customer service – created an era

Everything You Need to Know About First Call Resolution

Everything You Need to Know About First Call Resolution

Customer satisfaction is—or at least should be—the ultimate goal of every business. Certainly, it is one of the keys to success and, therefore, it makes business sense to focus on

threats in cloud communication

Top 5 Threats in Cloud Communication and How to Avoid Them

The Voice Over Internet Protocol (VoIP) has changed the face of communication as we know it. The lack of infrastructural requirements, high productivity, and efficiency along with the sheer affordability

IVR: The service that led the battle against the pandemic

IVR: The Service that Led the Battle Against the Pandemic

The COVID-19 pandemic is the biggest health crisis in the current times. Despite the vaccine rollouts and lower case rates, fear prevails. Resurgent waves and new strains of the virus