Servetel Blog

Collection of industry practices, latest trends & innovations, product updates, case studies, and everything that concerns with cloud telephony for Indian businesses.

CRM needs for businesses

Why Your Business Needs CRM?

Today, customers have become much more aware and demanding of their choices than ever before. With access to reviews on a click, customers can no longer be fooled into purchasing

IVR testing

10 Points to Add in Your Checklist While Testing IVR – Part 1

Interactive Voice Response (IVR) is getting widely adopted by businesses irrespective of their size. And the reason behind the wide acceptance of IVR has been the acceleration in efficiency it

Auto attendant

Auto Attendant or IVR: Which Option to Choose and Why?

Having the right telephony phone system is imperative for running a successful business. With the advent of new technology, it has become important to select the most advanced tools to

Customer Friendly IVR System

How Is IVR Effective In Call Centre Industry

Call centre is designed to handle centralised support by facilitating communication in every nook and corner of the world. It handles a large volume of requests by telephone. Nowadays, with

call recording ivr

Call Recording: An Indispensable Feature of Every IVR Solution

In this day and age, the transformation from complex, legacy hardware IVR systems to cloud-based IVR solution is essential to cater to ever-changing needs of customers. As a result, many

do and do not of ivr

Do’s and Don’ts of Interactive Voice Response

According to, The Interactive Voice Response Market is expected to witness growth at a CAGR of 7% during the forecast period from 2017 to 2023. Increasingly being employed by