Servetel Blog

Collection of industry practices, latest trends & innovations, product updates, case studies, and everything that concerns with cloud telephony for Indian businesses.

 
cloud-telephony-usage-in-covid-vaccination

4 Ways Cloud Technology Can Add Efficiency to the Covid-19 Vaccine Drive

Coronavirus defined 2020—however, so did the efforts of frontline workers and researchers across the world. They worked endlessly for months to be able to find a vaccine and fight the

Customer Retention

The What, Why and How of Customer Retention

One of the most common challenges that businesses face regardless of their size, is retaining existing customers. In this fast-paced business world, this task is easier said than done. So

The New Normal: Giving Recognition To Your Contact Centre Agents

The New Normal: Giving Recognition to Your Contact Centre Agents

“If you wonder what getting and keeping the right employees has to do with getting and keeping the right customers, the answer is everything.” – Frederick Reichheld, American author, speaker, and

Top 5 Use Cases of Speech Analytics for Business Growth

Top 5 Use Cases of Speech Analytics for Business Growth

Customer Experience (CX) is a highly competitive and rapidly evolving market. If businesses do not keep up with the latest developments in consumer service technology, they risk losing a chunk

cloud kitchens are revolutionising the food industry

3 Ways Cloud Kitchens are Set to Revamp the Food Industry

The new normal has changed every industry, and the F&B (Food and Beverage) segment is not an exception. Thanks to social distancing, dining out is not an option anymore. Those

How Toll Free Numbers are Helping Industries Revive During the Crisis

How Toll Free Numbers are Helping Industries Revive During the Crisis

“Customer service is an opportunity to exceed your customer’s expectations.” – John Jantsch, author, speaker, marketing consultant. According to a Hubspot report, 93% of customers are likely to make repeat