Servetel Blog

Collection of industry practices, latest trends & innovations, product updates, case studies, and everything that concerns with cloud telephony for Indian businesses.

 
Expert Advice: How to Manage Customer Experience During and After COVID-19 Crisis

Expert Advice: How to Manage Customer Experience During and After COVID-19 Crisis

Human imagination has often been fascinated with the possibility of an apocalypse. We predicted meteorites falling on earth, natural calamities creating global havoc and even mass destruction through man-made weapons.

Why Businesses Should Go for Virtual Numbers

Why Businesses Should Go for Virtual Numbers

(Update: This blog was originally published on 21st December 2018 and was last updated on 30th July 2020 for comprehensiveness and accuracy.) Today, when every business is coping with the increasing

How IVR System Can Empower Telehealth Initiatives Amid The Pandemic

How IVR System can Empower Telehealth Initiatives Amid The Pandemic

The COVID-19 crisis is exerting tremendous pressure on the healthcare industry. Health workers across the globe are struggling to keep pace with the outbreak and its consequences. Thankfully, telehealth services

How to Retain Customers During the COVID-19 Pandemic

How to Retain Customers Better During a Pandemic: Dos & Don’ts [Infographic]

2020 has been rather rocky and, in this time, businesses are struggling to maintain continuity. Since it has become increasingly difficult to actively hunt for new sales leads, customer retention

Expert Advice: Customer Trends That Will Dominate the Post-Covid Era

Expert Advice: Customer Trends That Will Dominate the Post Covid Era

The world has been fighting COVID-19 for the better part of the year. We all witnessed dramatic changes in our lifestyles, some of which we never anticipated. One could not

Optimise Call Centre Queues

Calling for Help: 10 Tips to Enhance Call Center Queues

If you’re a fan of the sitcom Friends, you may remember the episode in which Phoebe spends day and night awake by the phone, waiting for call support. While we