Collection of industry practices, latest trends & innovations, product updates, case studies, and everything that concerns with cloud telephony for Indian businesses.
The State of Global Customer Service Report by Microsoft has some interesting statistics on customer experience: 58% of consumers consider customer service as a leading factor affecting the choice of a
What would you prefer to do? Sleep for an extra hour or spend that time commuting to work? The choice is obvious, isn’t it? Our social media is full of
The world has been constantly moving towards automation and sophisticated telecommunication services. So, having its own Interactive Voice Response (IVR) service for telecommunication gives each business an upper hand in
While the importance of toll-free numbers for all kinds of businesses is evident, selecting the right toll-free number provider is also a crucial decision. Once you have chosen and advertised
India is a country of plurality. We are home to not only diverse cultures or languages but a multitude of political identities as well. The sheer number of political parties
(Update: This blog was originally published on 8th April 2017 and was last updated on 9th April 2021 for comprehensiveness and accuracy.) Successful business communication is the most important thing when