Servetel Blog

Collection of industry practices, latest trends & innovations, product updates, case studies, and everything that concerns with cloud telephony for Indian businesses.

 
contact-centre-software

5 Reasons BFSI Businesses Should Embrace Hosted Call Centre Software

The State of Global Customer Service Report by Microsoft has some interesting statistics on customer experience: 58% of consumers consider customer service as a leading factor affecting the choice of a

Remote Working Myths We Busted with Cloud Telephony in 2020

Remote Working Myths We Busted with Cloud Telephony in 2020

What would you prefer to do? Sleep for an extra hour or spend that time commuting to work? The choice is obvious, isn’t it? Our social media is full of

ivr improves customer experience

IVR: The Perfect Solution to Enhance Your Customer Experience

The world has been constantly moving towards automation and sophisticated telecommunication services. So, having its own Interactive Voice Response (IVR) service for telecommunication gives each business an upper hand in

things-to-consider-selecting-toll-free-provider

5 Points to Consider Before Selecting A Toll Free Number Provider

While the importance of toll-free numbers for all kinds of businesses is evident, selecting the right toll-free number provider is also a crucial decision. Once you have chosen and advertised

cloud telephony boosting election campaigns

Election Campaigns Revolutionised: The Cloud Telephony Way

India is a country of plurality. We are home to not only diverse cultures or languages but a multitude of political identities as well. The sheer number of political parties

toll-free numbers

Local Vs Toll Free Numbers: What You Need To Know

(Update: This blog was originally published on 8th April 2017 and was last updated on 9th April 2021 for comprehensiveness and accuracy.) Successful business communication is the most important thing when