Guarantee Quick Query Resolution with Multi-level IVR

Provide your customers with rich customer experience by integrating your telephony system with IVR. An IVR answers all the incoming calls with its auto-receptionist feature. You can personalise customers’ calling experience by playing a pre-recorded welcome message to greet your callers.

By using IVR in your business, you can attend to your customers 24*7. Self-service option let your callers resolve their query without any assistance. This automation reduces the workload of your agents and gives callers a speedy way to resolve queries.

Skill-based routing eases the calling process by intelligently forwarding the call to the best-suited agent. You can also quickly scale your telephony system on-demand without having to worry about the added infrastructure or price.

With sticky agent feature, callers can connect to the same agent they earlier had a conversation with. This feature provides quick and quality query resolution to customers. Integrating your telephony system with CRM facilitates an error-free and smooth customer experience.

On Servetel’s comprehensive real-time dashboard you can track and monitor all your live calls and agents. You can even whisper or barge in the ongoing call to assist your agents. And with our affordable plans, you are ensured to yield maximum return on investment.

multi level IVR service

Features

Providing Hassle Free Campaign Management

servetel multi level ivr solution
Multi-level
Add multiple levels into your IVR seamlessly and customise every level with different recordings and menu options.
Auto-Receptionist
Answer every customer call automatically by greeting the caller with a warm welcome message.
Skill-Based Routing
Route the caller to the most-skilled agent for the query and ensure a quick and efficient resolution.
Call Recording
Keep a check on customer service quality by automatically recording every customer conversation.
Sticky Agent
Connect with the same agent every time your customer contact customer service and ease up their calling process.
Call Barging
Train and help your agents by silently listening to all customer conversations without letting the customers know.

Our Happy Clients

Cipla
OLA
Car 24
Feather Sleep

"The quality of Servetel's voice broadcasting service was really impressive. We are now looking forward to having a long-term partnership with them."

Ravindra Fegade
Digital Marketing- Manager

CIPLA

"Servetel powered our voice broadcasting campaign and they were thoroughly impressive. Delivered us quality solutions, well in time. I am sure we have found a long-term partner in Servetel."

Arshad Zaidi
Asst. Manager

OLA

" Very first business principle is 'never miss an opportunity'. Servetel is an absolutely perfect solution to follow that principle - at least for the opportunity that comes over phone calls. Its Toll-Free number and IVR service has delivered some amazing results for me. "

Jatin Gupta
Proprietor

Feather Sleep International

"Servetel toll-free number has streamlined my business to a larger extent. It's 24*7 customer support makes it the best service provider in their industry. Till now, we haven't faced any issue with the service and we are hopeful for the future as well"

Ratash Kartikh
Founder

GLIDEC ELEVATOR & ESCALATORS PRIVATE LIMITED

benefits

Delivering Value for Money

easy scalability

Easy Scalability

Instantly add or remove calling channels on request without worrying about the infrastructure or other costs.
user friendly web portal

User-friendly Web Portal

Smoothly navigate through the web portal and easily configure your IVR structure with easy-to-understand menu options.
live call monitoring dashboard

Live Call Monitoring Dashboard

View the live status of your active, on-hold and hung-up calls on a comprehensive real-time dashboard.
24*7 support

Round the Clock Support

Contact our support team any time of the day over email, chat or call and get instant support from our expert agents.
no setup required

No Setup Required

Get started with your services by using our web portal and eliminate the need for hardware installation.
CRM integration

CRM Integrations

Integrate your telephony system with CRM to synchronise data across channels and perform in-depth analysis of collected data.
Why Choose Servetel

Best-in-Market Pricing

Get high-quality cloud telephony suite with minimal effort and cost investment

99.99% Uptime Guarantee

Servetel offers 99.99% SLA-backed uptime with N+1 redundant infrastructure

End-to-End Customer Service

From research to post-purchase assistance, we ensure hassle-free customer service at every step.

24*7 Customer Support

Get uninterrupted live assistance from our product experts over email, chat and call.

API Integrations

Innovate your business solutions with CRM and other third-party application integration.

Cloud Telephony Suite

Get access to fully functional cloud telephony suite along with free SMS & call credits.

START CONVERTING LEADS INTO CUSTOMERS TODAY

Start your Free Trial!