Number Masking

Q: How do I set up number masking?

Speak to our sales team (@1800-103-6989) right away and tell them your business needs. Our solution experts will suggest plans and customisation. Remember, wherever a privacy need arises, number masking can be used.

Guard Customer’s Privacy with Number Masking

Number masking or call maksing service allows any business to facilitate a secure conversation between their employees and the customers. They can easily protect the privacy of their users by assigning a separate virtual number to both the parties.

When a customer initiates a call in the app, the request gets automatically sent to Servetel’s server. Customer’s number gets mapped with a temporary virtual number at the server. Call is then forwarded to the company agent with the assigned virtual number ID. Without revealing the customer’s actual number, the call gets patched between the agent and the customer.

Deploying two-way number masking provides security to the customer and the business, ensuring maximum privacy on both ends. Number masking keeps all the transactions strictly on the platform to control the communication and prevent any possible frauds.

On Servetel’s portal, you get access to all the recordings of the call happening over your platform on just a click. These recordings provide an impactful resolution at the time of customer disputes or information discrepancy.

Use landline numbers for masking to create a local and trusted presence among your users. Select the range of virtual numbers you want your brand to associate with from our large collection of numbers. In number masking, you can use different caller IDs for every agent or same caller ID for all the agent.

Create and view reports informing about you about the call logs, volume, duration, and abandonment of the calls. Comprehensive call dashboards allow you to access the on-going status of all the active, on-hold, and disconnected calls over a graphical interface.

Features

Reduce Frauds and Track Calls with Call Masking

Two-way Number Masking/Call Masking

Use two-way masking to mask phone numbers of both the parties of the call to ensure maximum privacy during the conversation.

Click to Call API Integration

Allow users to dial a call directly from the “call” button present on the website or app through click to call API integration.

Call Recording

Reduce chances of frauds and monitor your service quality by automatically recording all the conversations happening over your platform.

Call Logs

Keep track of all your inbound and outbound calls and download call detail reports on fingertips with our user-friendly portal.

Multiple Caller ID for Every Agent

Easily display different caller IDs for multiple agents or same caller ID for all your agents without any added hassle.

Call Analytics

Improve your business strategies by analysing important call KPIs and accessing real-time information over a comprehensive dashboard.

Our Happy Clients

"The quality of Servetel's voice broadcasting service was really impressive. We are now looking forward to having a long-term partnership with them."

Ravindra Fegade

Digital Marketing- Manager

CIPLA

"Servetel powered our voice broadcasting campaign and they were thoroughly impressive. Delivered us quality solutions, well in time. I am sure we have found a long-term partner in Servetel."

Arshad Zaidi

Asst. Manager

OLA

" Very first business principle is 'never miss an opportunity'. Servetel is an absolutely perfect solution to follow that principle - at least for the opportunity that comes over phone calls. Its Toll-Free number and IVR service has delivered some amazing results for me. "

Jatin Gupta

Proprietor

Feather Sleep International

"Servetel toll-free number has streamlined my business to a larger extent. It's 24*7 customer support makes it the best service provider in their industry. Till now, we haven't faced any issue with the service and we are hopeful for the future as well"

Ratash Kartikh

Founder

GLIDEC ELEVATOR & ESCALATORS PRIVATE LIMITED

Benefits

Spend Less and Deliver More

Customer Privacy

With number masking, you can maintain secrecy for both the parties over call without affecting the smooth flow of the process.

Secure Transactions

Avoid off-platform engagement and provide a secure method of business transactions through number masking.

Call Insights

Call recording and analytics provides a secure and efficient way to keep a tab on all customer conversations happening on your platform.

Cost Effective

Save the cost of calls for your customers & employees by providing an option to initiate calls within the app.

Customer Trust

Provides a secure and end-to-end communication platform without compromising on privacy builds trust in your existing and potential customers.

Easy Call Management

Use call management features of the cloud-telephony suite to manage your masked inbound & outbound calls better.

Best-in-Market Pricing

Get high-quality cloud telephony suite with minimal effort and cost investment.

99.99% Uptime Guarantee

Servetel offers 99.99% SLA-backed uptime with N+1 redundant infrastructure.

End-to-End Customer Service

From research to post-purchase assistance, we ensure hassle-free customer service at every step.

Enhanced Customer Support

Get enhanced live assistance from our product experts over email, chat and call.

API Integrations

Innovate your business solutions with CRM and other third-party application integration.

Cloud Telephony Suite

Get access to fully functional cloud telephony suite along with free SMS & call credits.

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FREQUENTLY ASKED QUESTIONS

We thought you'd never ask.

What is number masking?

It’s a privacy solution that pretty much masks the actual phone numbers of one or both the parties communicating with each other, i.e., the caller and receiver. A pool of virtual numbers is used in rotation as the respective caller IDs. Basically, both parties see random numbers in place of actual numbers.

How does number masking work?

When a customer contacts a service provider, s/he gets in touch with them through a virtual number provided by Servetel. An available agent is assigned from the service provider’s server, and s/he is allotted a caller ID taken from a pool of Servetel-provided virtual numbers. Thus, both parties get to see the same number.

Does number masking mask both incoming and outgoing calls?

Yes. You may choose to show a different number from the one you are using, or someone calling you may decide to similarly disguise their number. There are two types of number masking: One-way and two-way. In the case of the former, the server initiates one call and the connected party gets to see a virtual number. In the case of the former, the server initiates two outbound calls at the same time and bridges them together.

How can I opt for a number masking solution from Servetel?

Let our efficient team get you started on that front. Get in touch @1800-120-3100.

How do I set up number masking?

Speak to our sales team (@1800-120-3100) right away and tell them your business needs. Our solution experts will suggest plans and customisation. Remember, wherever a privacy need arises, number masking can be used.

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