Guard Customer’s Privacy with Number Masking
![](https://www.servetel.in/wp-content/uploads/2019/02/ivr_first_image.png)
When a customer initiates a call in the app, the request gets automatically sent to Servetel’s server. Customer’s number gets mapped with a temporary virtual number at the server. Call is then forwarded to the company agent with the assigned virtual number ID. Without revealing the customer’s actual number, the call gets patched between the agent and the customer.
Deploying two-way number masking provides security to the customer and the business, ensuring maximum privacy on both ends. Number masking keeps all the transactions strictly on the platform to control the communication and prevent any possible frauds.
![Servetel Services](https://www.servetel.in/wp-content/uploads/2019/04/servetel-servies-2.png)
![Number masking solution](https://www.servetel.in/wp-content/uploads/2019/05/number-masking-1.jpg)
Use landline numbers for masking to create a local and trusted presence among your users. Select the range of virtual numbers you want your brand to associate with from our large collection of numbers. In number masking, you can use different caller IDs for every agent or same caller ID for all the agent.
Create and view reports informing about you about the call logs, volume, duration, and abandonment of the calls. Comprehensive call dashboards allow you to access the on-going status of all the active, on-hold, and disconnected calls over a graphical interface.
Features
Reduce Frauds and Track Calls with Call Masking
![Two-way Number Masking](https://www.servetel.in/wp-content/uploads/2019/05/two-way-number-masking-1.png)
Two-way Number Masking/Call Masking
Use two-way masking to mask phone numbers of both the parties of the call to ensure maximum privacy during the conversation.
![Click to Call API Integration](https://www.servetel.in/wp-content/uploads/2019/05/click-to-call-api-1.png)
Click to Call API Integration
Allow users to dial a call directly from the “call” button present on the website or app through click to call API integration.
![Call Recording](https://www.servetel.in/wp-content/uploads/2019/05/call-recording-1.png)
Call Recording
Reduce chances of frauds and monitor your service quality by automatically recording all the conversations happening over your platform.
![Call Logs](https://www.servetel.in/wp-content/uploads/2019/05/call-logs-1.png)
Call Logs
Keep track of all your inbound and outbound calls and download call detail reports on fingertips with our user-friendly portal.
![Multiple Caller ID for Every Agent](https://www.servetel.in/wp-content/uploads/2019/05/multiple-call-id-1.png)
Multiple Caller ID for Every Agent
Easily display different caller IDs for multiple agents or same caller ID for all your agents without any added hassle.
![Call Analytics](https://www.servetel.in/wp-content/uploads/2019/05/call-analytics-1.png)
Call Analytics
Improve your business strategies by analysing important call KPIs and accessing real-time information over a comprehensive dashboard.
Our Happy Clients
Benefits
Spend Less and Deliver More
![Complete private conversations
Customer Privacy](https://servetel.in/images/number-masking/benefit/customer-privacy.png)
Customer Privacy
![Secure business transaction
Secure Transaction](https://servetel.in/images/number-masking/benefit/secure-transactions.png)
Secure Transactions
![Call Analytics
Call Insights](https://servetel.in/images/number-masking/benefit/call-insights.png)
Call Insights
![Save call cost
Cost Effective](https://servetel.in/images/number-masking/benefit/cost-effective.png)
Cost Effective
![Secure communication platform
Customer Trust](https://servetel.in/images/number-masking/benefit/customer-trust.png)
Customer Trust
![Call management solution
Easy Call Management](https://servetel.in/images/number-masking/benefit/esay-call-management.png)
Easy Call Management
![Why Choose Servetel](https://www.servetel.in/wp-content/uploads/2014/10/img2.png)
Best-in-Market Pricing
Get high-quality cloud telephony suite with minimal effort and cost investment.
99.99% Uptime Guarantee
Servetel offers 99.99% SLA-backed uptime with N+1 redundant infrastructure.
End-to-End Customer Service
From research to post-purchase assistance, we ensure hassle-free customer service at every step.
Enhanced Customer Support
Get enhanced live assistance from our product experts over email, chat and call.
API Integrations
Innovate your business solutions with CRM and other third-party application integration.
Cloud Telephony Suite
Get access to fully functional cloud telephony suite along with free SMS & call credits.
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