Take Your Call Center Performance to Newer Heights
No need to hire staff and buy hardware to handle your business phone system. All you need is a reliable cloud telephony service provider to cater needs specific to your business. Using cloud telephony portal, you can add, delete or modify agent details within seconds.
Servetel allows you to manage your calls seamlessly and access real-time call information at any time. You can barge into a live call and assist the team for better customer handling. At the end of the call, your call center agents can add comments and notes for future reference.
Boost your business productivity and smoothen your workflows by integrating your business phone system with 3rd party applications. Round the clock support on emails, phone or chats ensures your business never goes down.
With advanced analytics, managers can track team activities extensively and manage customers more efficiently. Relevant business metrics such as no. of answered calls, active agents and more are also easily accessible over the dashboard.
Cloud Call Center Solutions We Offer
We deliver a complete range of cloud telephony solutions which ensures best-in-class customer engagement and service.
Our Happy Clients
"The quality of Servetel's voice broadcasting service was really impressive. We are now looking forward to having a long-term partnership with them."
Ravindra FegadeDigital Marketing- Manager
"Servetel powered our voice broadcasting campaign and they were thoroughly impressive. Delivered us quality solutions, well in time. I am sure we have found a long-term partner in Servetel."
Arshad ZaidiAsst. Manager
" Very first business principle is 'never miss an opportunity'. Servetel is an absolutely perfect solution to follow that principle - at least for the opportunity that comes over phone calls. Its Toll-Free number and IVR service has delivered some amazing results for me. "
Feather Sleep International
"Servetel toll-free number has streamlined my business to a larger extent. It's 24*7 customer support makes it the best service provider in their industry. Till now, we haven't faced any issue with the service and we are hopeful for the future as well"
GLIDEC ELEVATOR & ESCALATORS PRIVATE LIMITED
End-to-end Solution for All Your Call Center Needs
Setup Call Center in Minutes
Configure your call center infrastructure in no time and get started with your customer calls instantly.
Track Agent Performance
Manage your agent activities and keep a check on their customer handling efficiency with the help of customised dashboards.
Perform Real-time Call Analytics
Improvise your call handling strategies instantly by analysing your call center performance with real-time calling data.
Grow Business With CRM
Capture customer details and simplify repetitive tasks by integrating your telephony system with CRM.
Automate Call Management Process
Features such as call recording, forwarding and routing are offered in the call management suite to ease your call handling.
Managers can add, remove or edit agent’s account & corresponding groups from secure and easy-to-operate admin panel.
Spend Less and Deliver More
Quick to Scale
Ensures Business Continuity
Easy to Manage Calls
Reflects a Professional Brand Image
Provides Remote Connectivity
Access to Real-time Call Center Data
Get high-quality cloud telephony suite with minimal effort and cost investment.
99.99% Uptime Guarantee
Servetel offers 99.99% SLA-backed uptime with N+1 redundant infrastructure.
End-to-End Customer Service
From research to post-purchase assistance, we ensure hassle-free customer service at every step.
Enhanced Customer Support
Get enhanced live assistance from our product experts over email, chat and call.
Innovate your business solutions with CRM and other third-party application integration.
Get access to fully functional cloud telephony suite along with free SMS & call credits.
FREQUENTLY ASKED QUESTIONS