Setting a cloud call centre software up is surely a time-consuming process, isn’t it?

Not at all. The cloud call centre software is set up immediately.

Cloud Call Center Software

Take Your Call Center Performance to Newer Heights

Cloud-based call center solution is a one-stop shop to handle all call center needs. You can quickly set up your call center in minutes without being stuck in the hassle of managing your call center infrastructure.

No need to hire staff and buy hardware to handle your business phone system. All you need is a reliable cloud telephony service provider to cater needs specific to your business. Using cloud telephony portal, you can add, delete or modify agent details within seconds.

Servetel allows you to manage your calls seamlessly and access real-time call information at any time. You can barge into a live call and assist the team for better customer handling. At the end of the call, your call center agents can add comments and notes for future reference.

call center software — contact center software

Forward your calls to the right agent and deliver quick customer service. Intelligent routing and ringing strategies ensure your calls are not left unattended.

Boost your business productivity and smoothen your workflows by integrating your business phone system with 3rd party applications. Round the clock support on emails, phone or chats ensures your business never goes down.

With advanced analytics, managers can track team activities extensively and manage customers more efficiently. Relevant business metrics such as no. of answered calls, active agents and more are also easily accessible over the dashboard.

Cloud Call Center Solutions We Offer

We deliver a complete range of cloud telephony solutions which ensures best-in-class customer engagement and service.

Toll Free Number

Gain brand reputation & more calls that are free for customers to reach.

Virtual Number

Affordable mobile numbers for business, desinged to simplify campaign tracking.

IVR

Interactive Voice Response to handle calls with reduced human dependency.

Voice Broadcasting

Convey voice messages to a huge audience – effectively & effortlessly.

Missed Call Service

Run multiple missed call campaigns and get connected with customers at no cost.

Bulk SMS

Send automated transactional, promotional and verification SMS to your customers.

Our Happy Clients

"The quality of Servetel's voice broadcasting service was really impressive. We are now looking forward to having a long-term partnership with them."

Ravindra Fegade

Digital Marketing- Manager

CIPLA

"Servetel powered our voice broadcasting campaign and they were thoroughly impressive. Delivered us quality solutions, well in time. I am sure we have found a long-term partner in Servetel."

Arshad Zaidi

Asst. Manager

OLA

" Very first business principle is 'never miss an opportunity'. Servetel is an absolutely perfect solution to follow that principle - at least for the opportunity that comes over phone calls. Its Toll-Free number and IVR service has delivered some amazing results for me. "

Jatin Gupta

Proprietor

Feather Sleep International

"Servetel toll-free number has streamlined my business to a larger extent. It's 24*7 customer support makes it the best service provider in their industry. Till now, we haven't faced any issue with the service and we are hopeful for the future as well"

Ratash Kartikh

Founder

GLIDEC ELEVATOR & ESCALATORS PRIVATE LIMITED

Features

End-to-end Solution for All Your Call Center Needs

Quick Setup — call centre infrastructure in no time

Setup Call Center in Minutes

Configure your call center infrastructure in no time and get started with your customer calls instantly.

live tracking dashboard — customised dashboard

Track Agent Performance

Manage your agent activities and keep a check on their customer handling efficiency with the help of customised dashboards.

real time call data — real time analytics

Perform Real-time Call Analytics

Improvise your call handling strategies instantly by analysing your call center performance with real-time calling data.

Grow Business With CRM

Capture customer details and simplify repetitive tasks by integrating your telephony system with CRM.

automated call management — call management suite

Automate Call Management Process

Features such as call recording, forwarding and routing are offered in the call management suite to ease your call handling.

customise agent panel — easy-to-operate admin panel

Admin Panel

Managers can add, remove or edit agent’s account & corresponding groups from secure and easy-to-operate admin panel.

Benefits

Spend Less and Deliver More

Quick to Scale

Scale your business phone system and handle any business demand without worrying about infrastructure overhead and cost.

Ensures Business Continuity

Reliable & resilient disaster recovery plans and security standards ensure your business does not experience any downtime.

Easy to Manage Calls

Simplify and automate your call management processes with intelligent call ringing & routing strategies.

Reflects a Professional Brand Image

Answer all customers with a personalised welcome message to reflect a professional brand image.

Provides Remote Connectivity

Work on-the-go and multiply your business productivity by forwarding calls and accessing agent portal on your smartphones.

Access to Real-time Call Center Data

Stay updated of all your call center activities by accessing real-time call center information on your dashboard.

Best-in-Market Pricing

Get high-quality cloud telephony suite with minimal effort and cost investment.

99.99% Uptime Guarantee

Servetel offers 99.99% SLA-backed uptime with N+1 redundant infrastructure.

End-to-End Customer Service

From research to post-purchase assistance, we ensure hassle-free customer service at every step.

Enhanced Customer Support

Get enhanced live assistance from our product experts over email, chat and call.

API Integrations

Innovate your business solutions with CRM and other third-party application integration.

Cloud Telephony Suite

Get access to fully functional cloud telephony suite along with free SMS & call credits.

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FREQUENTLY ASKED QUESTIONS

We thought you'd never ask.

I’m a bit confused—how can a call center exist on the cloud?

It can, and all it takes is a software. Customise the suite as per your business needs, easily make and receive calls, and forget about all the limitations an offline system presents. If your Net is smooth and stable, and your headset is good, there you have it—a top-quality cloud call center software.

If I take my call center online, will it help me manage my traffic better?

Short answer: Yes. Long answer: Features such as automatic call distribution (ACD) and IVR help you streamline your traffic. When the latter gets too hot to handle, these cloud call center solutions kick in to route calls efficiently to their respective destinations.

Sounds great. How do I go about setting up my own cloud call center software with Servetel?

Our solution experts will tell you how, based on your business needs. Hit them up on chat or dial the toll-free number.

But wait. What are inbound and outbound call center solutions in the first place?

Say you receive many calls at once. Each is routed to different extensions or destinations, courtesy what is called an ‘inbound call center solution’. If you’re making calls, then a fresh set of features come into play, and these are ‘outbound call center solutions’. A cloud-hosted call center lets you deal with everything, and in various ways. Just name your requirement.

Setting a cloud call center software up is surely a time-consuming process, isn’t it?

Not at all. The cloud call center software is set up immediately.

My needs are quite specific. Is your cloud call center software open to customisation?

Yes, of course. Tell our solution experts your present business needs and have them recommend to you only the services you need. This way, save good money.

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