Take Your Call Center Performance to Newer Heights

Cloud-based call center solution is a one-stop shop to handle all call center needs. You can quickly set up your call center in minutes without being stuck in the hassle of managing your call center infrastructure.

No need to hire staff and buy hardware to handle your business phone system. All you need is a reliable cloud telephony service provider to cater needs specific to your business. Using cloud telephony portal, you can add, delete or modify agent details within seconds.

Servetel allows you to manage your calls seamlessly and access real-time call information at any time. You can barge into a live call and assist the team for better customer handling. At the end of the call, your call center agents can add comments and notes for future reference.
call center software
contact center software
cloud call center
call center manager
Forward your calls to the right agent and deliver quick customer service. Intelligent routing and ringing strategies ensure your calls are not left unattended.

Boost your business productivity and smoothen your workflows by integrating your business phone system with 3rd party applications. Round the clock support on emails, phone or chats ensures your business never goes down.

With advanced analytics, managers can track team activities extensively and manage customers more efficiently. Relevant business metrics such as no. of answered calls, active agents and more are also easily accessible over the dashboard.

Cloud Call Center Solutions We Offer

We deliver a complete range of cloud telephony solutions which ensures best-in-class customer engagement and service.

1800 number

Toll Free Number

Gain brand reputation & more calls that are free for customers to reach.

virtual number

Virtual Number

Affordable mobile numbers for business, desinged to simplify campaign tracking.

IVR

IVR

Interactive Voice Response to handle calls with reduced human dependency.

Voice Broadcasting

Voice Broadcasting

Convey voice messages to a huge audience – effectively & effortlessly.

Missed Call Service

Missed Call Service

Run multiple missed call campaigns and get connected with customers at no cost.

bulk sms

Bulk SMS

Send automated transactional, promotional and verification SMS to your customers.

Our Happy Clients

Cipla
OLA
Car 24
Feather Sleep

"The quality of Servetel's voice broadcasting service was really impressive. We are now looking forward to having a long-term partnership with them."

Ravindra Fegade
Digital Marketing- Manager

CIPLA

"Servetel powered our voice broadcasting campaign and they were thoroughly impressive. Delivered us quality solutions, well in time. I am sure we have found a long-term partner in Servetel."

Arshad Zaidi
Asst. Manager

OLA

" Very first business principle is 'never miss an opportunity'. Servetel is an absolutely perfect solution to follow that principle - at least for the opportunity that comes over phone calls. Its Toll-Free number and IVR service has delivered some amazing results for me. "

Jatin Gupta
Proprietor

Feather Sleep International

"Servetel toll-free number has streamlined my business to a larger extent. It's 24*7 customer support makes it the best service provider in their industry. Till now, we haven't faced any issue with the service and we are hopeful for the future as well"

Ratash Kartikh
Founder

GLIDEC ELEVATOR & ESCALATORS PRIVATE LIMITED

Features

End-to-end Solution for All Your Call Center Needs

instant call centre infrastructure
call centre infrastructure in no time

Setup Call Center in Minutes

Configure your call center infrastructure in no time and get started with your customer calls instantly.

live tracking dashboard
customised dashboard

Track Agent Performance

Manage your agent activities and keep a check on their customer handling efficiency with the help of customised dashboards.

real time call data
real time analytics

Perform Real-time Call Analytics

Improvise your call handling strategies instantly by analysing your call center performance with real-time calling data.

CRM integration
integration with CRM

Grow Business With CRM

Capture customer details and simplify repetitive tasks by integrating your telephony system with CRM.

automated call management
call management suite

Automate Call Management Process

Features such as call recording, forwarding and routing are offered in the call management suite to ease your call handling.

customise agent panel
easy-to-operate admin panel

Admin Panel

Managers can add, remove or edit agent’s account & corresponding groups from secure and easy-to-operate admin panel.

Benefits

Spend Less and Deliver More

quick scalability

Quick to Scale

Scale your business phone system and handle any business demand without worrying about infrastructure overhead and cost.
business continuity

Ensures Business Continuity

Reliable & resilient disaster recovery plans and security standards ensure your business does not experience any downtime.
easy call management

Easy to Manage Calls

Simplify and automate your call management processes with intelligent call ringing & routing strategies.
 professional brand image

Reflects a Professional Brand Image

Answer all customers with a personalised welcome message to reflect a professional brand image.
remote connectivity

Provides Remote Connectivity

Work on-the-go and multiply your business productivity by forwarding calls and accessing agent portal on your smartphones.
real time dashboard

Access to Real-time Call Center Data

Stay updated of all your call center activities by accessing real-time call center information on your dashboard.
why choose servetel?

Best-in-Market Pricing

Get high-quality cloud telephony suite with minimal effort and cost investment

99.99% Uptime Guarantee

Servetel offers 99.99% SLA-backed uptime with N+1 redundant infrastructure

End-to-End Customer Service

From research to post-purchase assistance, we ensure hassle-free customer service at every step.

24*7 Customer Support

Get uninterrupted live assistance from our product experts over email, chat and call.

API Integrations

Innovate your business solutions with CRM and other third-party application integration.

Cloud Telephony Suite

Get access to fully functional cloud telephony suite along with free SMS & call credits.

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