What is Number Masking ?
India is home to more than 3000 new businesses, third biggest base on the planet, with [...]
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Servetel Blog
Collection of industry practices, latest trends & innovations, product updates, case studies, and everything that concerns with cloud telephony for Indian businesses.
How HR Department can Enhance Hiring Process with IVR?
The consistent growth of worldwide interactive voice response (IVR) market suggests enterprises from various industries leveraging the automated telephony system to accelerate customer service delivery and reduce the customer service
Will Toll Free Numbers be Still Relevant in 2020?
The significance and relevance of toll free numbers in 2020 can be determined from the consistent growth of the global toll-free services market. A number of market research studies suggest
Toll-Free Numbers: Definition and Benefits
Customer care services are essential for a company to flourish in the competitive industry. It reflects the quality of the company and its competency. If a company can’t reach its
Why Build an Interactive Voice Response (IVR) with Servetel
According to a New Voice Media report , “Poor customer service is costing businesses more than $75 billion a year. “ Most customers these days abandon or switch brands due to
What is a Virtual Phone Number and How to Get One in India?
According to a market research study sponsored by Google, 31% of consumers call a business directly and frequently when looking to make a purchase or transaction. Likewise, most customers these
10 Ways to Deliver Excellent Customer Service
The purpose of a business is to create a customer who creates customers. However, customer acquisition requires businesses to invest more resources than customer retentions. No business can implement a
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