Collection of industry practices, latest trends & innovations, product updates, case studies, and everything that concerns with cloud telephony for Indian businesses.
Do you have to communicate with customers and answer the same set of questions regularly? If yes, then (Interactive voice response) IVR is what your business needs. Interactive Voice Response
Customers these days are greatly inclined towards self-service options. A customer experience study conducted shows that 71% of customers want to solve customer service issues on their own. These statistics indicate that
Thanks to cloud telephony solutions, third party logistics companies worldwide have experienced an impressive increase in operational efficiency and at the same time have been able to drive down operational
Do you know 84% of consumers are likely to look at more than one restaurant before choosing where to dine? Now the big question that concerns every restaurateur’s mind is, “How
A virtual platform is where the customers and the agents speak with each other. To make this communication more efficient and result oriented, it is necessary to keep your call
IVR (Interactive Voice Response) is a self-help telephony tool which allows businesses to connect with customers for all kinds of business queries and communication. To ensure a user-friendly experience, IVR