Servetel Blog

Collection of industry practices, latest trends & innovations, product updates, case studies, and everything that concerns with cloud telephony for Indian businesses.

 
IVR Solutions can Simplify Customer Support and Ticketing Systems

How IVR Solutions can Simplify Customer Support and Ticketing Systems

When you run a business, customer satisfaction is something you can never afford to overlook. After all, that’s what gives your company competitive advantage and empowers it with high retention

Encyclopaedia of Cloud Telephony—A Comprehensive List with Definitions

Encyclopaedia of Cloud Telephony—A Comprehensive List with Definitions

Technical jargon can often be intimidating, and sometimes even deterring. You have to keep searching every other word up on the Internet, wasting your time and tiring your efforts. However,

Master your cloud telephony solution

How to Make The Most Out of Your Cloud Telephony Solution

It's true that the world as we know it has transformed—perhaps irreversibly! Despite the continuous changes, one thing that remains constant is the human race’s ability to adapt. During the

What is a Virtual Phone Number and How to Get One in India

What is a Virtual Phone Number and How to Get One in India?

(Update: This blog was originally published on 7th November 2017 and was last updated on 8th September 2020 for comprehensiveness and accuracy.) Customer behaviour has drastically changed over the years. Consumer

cloud-telephony-to-fight-covid-19

How Cloud Telephony has Helped Government Bodies to Fight COVID-19

2020 stands as an unforgettable year in many aspects, bringing the world to a standstill. Lockdowns were initiated, while offices, malls, cafés, theatres, places of worship, and nearly every public

Business Software Plus Seamless Integrations Equal Business Success

Business Software Plus Seamless Integrations Equal Business Success

In many ways, succeeding in any form of business is nothing but an endeavour of trend-watching and capitalising on the same. An entrepreneur who not only identifies these trends but