Build and Grow Your Communication Reach with Hosted IVR Services
To ensure a rich calling experience, Hosted IVR attends to every incoming without fail. It greets callers with a personalized welcome message to infuse warmth in the interaction. Through a series of voice messages and self-service options, it guides every caller towards the desired destination.
Hosted IVR solutions minimize the call overloads of the agents by identifying, segmenting, and routing the calls to the skilled agents. With self-service options, queries of the callers are resolved in minutes without any human assistance or call hold. It resolves the basic queries with self-help option and forwards the complex queries to the agent.
Call analytics, call recording and call barging makes the call management process a cakewalk. You can get access to the detailed call reports, listen to call records and barge into live calls through the call management portal. Moreover, with a dedicated mobile app, you get access to every ongoing activity on-the-move.
Power-packed Features for Seamless Communication to Ease Your Communication
Design a hierarchal IVR menu to segment the callers based on the query. Program every level with separate menu structure and call flow.
Assess the quality of delivered customer service quality by listening to call recordings. Use these recording clips to resolve information discrepancy.
SMS and Email Notification
Keep yourself updated of all the incoming calls with instant SMS and Email notifications of all the calls missed or answered.
Personalise your customer interactions and attend to every customer call without fail using the auto receptionist feature.
Text to Speech Support
Change your voice message on a click. Tailor your message script and generate dynamic recordings for your IVR with in-built text-to-speech support.
Keep a check on the live status of all calls and review the agent’s performance on the go over a comprehensive call monitoring dashboard.
Our Happy Clients
"The quality of Servetel's voice broadcasting service was really impressive. We are now looking forward to having a long-term partnership with them."
Ravindra FegadeDigital Marketing- Manager
"Servetel powered our voice broadcasting campaign and they were thoroughly impressive. Delivered us quality solutions, well in time. I am sure we have found a long-term partner in Servetel."
Arshad ZaidiAsst. Manager
" Very first business principle is 'never miss an opportunity'. Servetel is an absolutely perfect solution to follow that principle - at least for the opportunity that comes over phone calls. Its Toll-Free number and IVR service has delivered some amazing results for me. "
Feather Sleep International
"Servetel toll-free number has streamlined my business to a larger extent. It's 24*7 customer support makes it the best service provider in their industry. Till now, we haven't faced any issue with the service and we are hopeful for the future as well"
GLIDEC ELEVATOR & ESCALATORS PRIVATE LIMITED
Spend Less and Deliver More
Rich Calling Experience
No Call Missed
Get high-quality cloud telephony suite with minimal effort and cost investment.
99.99% Uptime Guarantee
Servetel offers 99.99% SLA-backed uptime with N+1 redundant infrastructure.
End-to-End Customer Service
From research to post-purchase assistance, we ensure hassle-free customer service at every step.
Enhanced Customer Support
Get enhanced live assistance from our product experts over email, chat and call.
Innovate your business solutions with CRM and other third-party application integration.
Get access to fully functional cloud telephony suite along with free SMS & call credits.