Hosted IVR Solutions

Build and Grow Your Communication Reach with Hosted IVR Services

Hosted IVR Solutions eliminate the need for heavy telephony infrastructure and hosts it on the cloud. It frees you from the mesh of wires and ensures to provide smooth and quick assistance to your customers. It provides a business with the flexibility to handle high call volumes at a lower cost.

To ensure a rich calling experience, Hosted IVR attends to every incoming without fail. It greets callers with a personalized welcome message to infuse warmth in the interaction. Through a series of voice messages and self-service options, it guides every caller towards the desired destination.

Hosted IVR solutions minimize the call overloads of the agents by identifying, segmenting, and routing the calls to the skilled agents. With self-service options, queries of the callers are resolved in minutes without any human assistance or call hold. It resolves the basic queries with self-help option and forwards the complex queries to the agent.

Unlike traditional PBX system, scaling is seamless with a hosted IVR solution. You can scale your telephony infrastructure up or down in minutes without additional efforts. That means you can handle heavy call volume at lightning speed without worrying about the scaling needs.

Call analytics, call recording and call barging makes the call management process a cakewalk. You can get access to the detailed call reports, listen to call records and barge into live calls through the call management portal. Moreover, with a dedicated mobile app, you get access to every ongoing activity on-the-move.

Features

Power-packed Features for Seamless Communication to Ease Your Communication

Multi-level IVR

Design a hierarchal IVR menu to segment the callers based on the query. Program every level with separate menu structure and call flow.

Call Recording

Assess the quality of delivered customer service quality by listening to call recordings. Use these recording clips to resolve information discrepancy.

SMS and Email Notification

Keep yourself updated of all the incoming calls with instant SMS and Email notifications of all the calls missed or answered.

Auto Receptionist

Personalise your customer interactions and attend to every customer call without fail using the auto receptionist feature.

Text to Speech Support

Change your voice message on a click. Tailor your message script and generate dynamic recordings for your IVR with in-built text-to-speech support.

Call Monitoring

Keep a check on the live status of all calls and review the agent’s performance on the go over a comprehensive call monitoring dashboard.

Our Happy Clients

"The quality of Servetel's voice broadcasting service was really impressive. We are now looking forward to having a long-term partnership with them."

Ravindra Fegade

Digital Marketing- Manager

CIPLA

"Servetel powered our voice broadcasting campaign and they were thoroughly impressive. Delivered us quality solutions, well in time. I am sure we have found a long-term partner in Servetel."

Arshad Zaidi

Asst. Manager

OLA

" Very first business principle is 'never miss an opportunity'. Servetel is an absolutely perfect solution to follow that principle - at least for the opportunity that comes over phone calls. Its Toll-Free number and IVR service has delivered some amazing results for me. "

Jatin Gupta

Proprietor

Feather Sleep International

"Servetel toll-free number has streamlined my business to a larger extent. It's 24*7 customer support makes it the best service provider in their industry. Till now, we haven't faced any issue with the service and we are hopeful for the future as well"

Ratash Kartikh

Founder

GLIDEC ELEVATOR & ESCALATORS PRIVATE LIMITED

Benefits

Spend Less and Deliver More

Hassle-Free Setup

No need to purchase and setup hefty telephony infrastructure in your premises. With hosted IVR you can get started with IVR services in minutes.

Rich Calling Experience

Provide rich and quality experience to your customers by segmenting callers as per the queries and routing their calls to the best suited agent.

No Call Missed

Do not miss any incoming call. Hosted IVR solutions acknowledge and answer every call to ensure you miss out on no lead.

Real-time Updates

Get instant notifications of all the ongoing activities and schedule the updates on manager’s ID to track activities in real time.

Application Integration

Deliver a rich and productive calling experience by integrating your IVR with third-party applications such as CRM, Google Suite, app APIs and more.

On-the-Move Monitoring

With web portal and mobile app, get a hold of all the call centre activities on the move over your mobile phones and laptops.

Best-in-Market Pricing

Get high-quality cloud telephony suite with minimal effort and cost investment.

99.99% Uptime Guarantee

Servetel offers 99.99% SLA-backed uptime with N+1 redundant infrastructure.

End-to-End Customer Service

From research to post-purchase assistance, we ensure hassle-free customer service at every step.

Enhanced Customer Support

Get enhanced live assistance from our product experts over email, chat and call.

API Integrations

Innovate your business solutions with CRM and other third-party application integration.

Cloud Telephony Suite

Get access to fully functional cloud telephony suite along with free SMS & call credits.

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