Collection of industry practices, latest trends & innovations, product updates, case studies, and everything that concerns with cloud telephony for Indian businesses.
Data at every second is expanding at a rapid pace, in fact, going by the new research, amount of new information generated per second is predicted to reach a number
Technological changes are a continuously evolving process which keeps every business on their toes, and one such revolution has been the introduction of “cloud” in the communication sector. Prior to
Customer Relation Management (CRM) and Cloud Telephony – are two buzz words which have vastly reshaped today’s customer service industry. Replacing profit making with customer service – created an era
Customer satisfaction is—or at least should be—the ultimate goal of every business. Certainly, it is one of the keys to success and, therefore, it makes business sense to focus on
The Voice Over Internet Protocol (VoIP) has changed the face of communication as we know it. The lack of infrastructural requirements, high productivity, and efficiency along with the sheer affordability
The COVID-19 pandemic is the biggest health crisis in the current times. Despite the vaccine rollouts and lower case rates, fear prevails. Resurgent waves and new strains of the virus