Collection of industry practices, latest trends & innovations, product updates, case studies, and everything that concerns with cloud telephony for Indian businesses.
By mid-March, most companies would have shifted to working from home. As governments and essential services combat COVID-19, the rest of the world is trying to keep morale and the
Customer experience is not the same as customer service. Customer experience or CX, as marketers like to call it, focuses on the bigger picture. Customer service covers user interactions via
As COVID-19 (or corona virus) ravages the world, businesses across the globe have no alternative but to adopt the remote working model. While some have done it as a choice, others
The competition in the business landscape is growing at a breakneck pace and survival is becoming tougher than ever. Unless you are far better than the rivals, you cannot expect
Toll free numbers are telephone numbers that are charged for all received calls, instead of a service provider billing the caller. First seen in the 1950s and 1960s in North
Voice broadcasting is a technique that enables businesses automate their calling process. This technique of reaching potential and existing customers through recorded voice messages is also known as call blasting.