Drive Smooth Customer Interactions with Cloud IVR Solutions
With cloud IVR’s guided menu structure, your callers get handled with utmost professionalism. Blend of self-service and talk to agent options provides callers with diverse ways to resolve their queries. Self-service option lets your caller find answers to the questions on their own, minimizing any dependency over your agents.
Cloud IVR solutions also minimizes call overloads of the agents by intelligently identifying, segmenting and routing the calls to the agents. Filtering out basic queries, it forwards only the complex queries to the agents.
With call recording, barging, and analytics features, cloud IVR solutions is an exhaustive customer service product that caters to every calling need of your business. Besides, you get a comprehensive view of all the ongoing activities such as call logs, call recordings and more, on Servetel’s web portal and mobile app.
Comprehensive Cloud IVR Solutions for Your Business
Get more done from cloud based IVR. Build a customer-oriented IVR with tailored call flows, intelligent self-service options and optimized call handling strategies.
Evaluate customer service quality, resolve customer disputes, train agents and make informed business decisions by accessing call recording clips on your portal.
Be there when your agents need you. Barge in the live calls and assist your agents with the queries without informing the caller.
Never miss a customer call. Respond to every incoming call and guide them with their queries using the auto-attendant and self-service options.
Text to Speech Conversion
Capture caller’s attention with personalized interaction. Alter your script at any time from the portal and generate a dynamic voice recording for your IVR.
Oversee all your call centre activities on a single dashboard. Gauge call centre performance, track agent calls and assess key KPIs on a monitoring dashboard.
Our Happy Clients
"The quality of Servetel's voice broadcasting service was really impressive. We are now looking forward to having a long-term partnership with them."
Ravindra FegadeDigital Marketing- Manager
"Servetel powered our voice broadcasting campaign and they were thoroughly impressive. Delivered us quality solutions, well in time. I am sure we have found a long-term partner in Servetel."
Arshad ZaidiAsst. Manager
" Very first business principle is 'never miss an opportunity'. Servetel is an absolutely perfect solution to follow that principle - at least for the opportunity that comes over phone calls. Its Toll-Free number and IVR service has delivered some amazing results for me. "
Feather Sleep International
"Servetel toll-free number has streamlined my business to a larger extent. It's 24*7 customer support makes it the best service provider in their industry. Till now, we haven't faced any issue with the service and we are hopeful for the future as well"
GLIDEC ELEVATOR & ESCALATORS PRIVATE LIMITED
Spend Less and Deliver More
No Setup Required
Quality Customer Handling
Seamless Call Management
Real time Call Analytics
Third Party Integration
First Call Resolution
Get high-quality cloud telephony suite with minimal effort and cost investment.
99.99% Uptime Guarantee
Servetel offers 99.99% SLA-backed uptime with N+1 redundant infrastructure.
End-to-End Customer Service
From research to post-purchase assistance, we ensure hassle-free customer service at every step.
Enhanced Customer Support
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Cloud Telephony Suite
Get access to fully functional cloud telephony suite along with free SMS & call credits.