Transforming Your Business with IVR System
By integrating IVR into your telephony system you can handle a large volume of calls. You can make sure to provide efficient query resolution by identifying, segmenting and routing all the incoming calls to the right agent and department.
Self-service options help customers to quickly find the answers to their queries without any human assistance. This frees up agent’s time spent on everyday mundane tasks and provides a quick and efficient query resolution to the customers.
Skill-based routing eases the calling process by intelligently forwarding the call to the best-suited agent. You can also quickly scale your IVR system on-demand without having to worry about the added infrastructure or price.
IVR system allows you to provide assistance to your customers 24*7. It also enables you to deliver a fast and rich customer experience by catering to variety of business in a speedy and efficient way.
On Servetel’s comprehensive real-time dashboard you can track and monitor all your live calls and agents. You can even whisper or barge in the ongoing call to assist your agents. And with our affordable plans, you are ensured to yield maximum return on investment.
Delivering Best-in-class IVR Solution
Add-on Application Integration
Maximise business productivity by integrating your telephony system with CRM, Google Sheets and other important applications.
Profesional Voice Over Artists
Our dedicated voice over professionals ensures your brand gets high-quality IVR recordings for every business need.
Live Call Monitoring Dashboard
Review your call centre’s performance by keeping a check on the live status of active, on-hold and disconnected calls. .
Dynamically convert written texts into audio messages to align your message scripts with customer needs.
Barge or whisper into an active call and ensure error-free customer service by assisting agents in customer handling.
Spend Less and Deliver More
Auto-attend Incoming Calls
Build Professional Brand Image
Boost Agent Productivity
Handle High Call Volumes
Deliver Rich Customer Experience
Maximise First Call Resolution
Get high-quality cloud telephony suite with minimal effort and cost investment.
99.99% Uptime Guarantee
Servetel offers 99.99% SLA-backed uptime with N+1 redundant infrastructure.
End-to-End Customer Service
From research to post-purchase assistance, we ensure hassle-free customer service at every step.
24*7 Customer Support
Get uninterrupted live assistance from our product experts over email, chat and call.
Innovate your business solutions with CRM and other third-party application integration.
Get access to fully functional cloud telephony suite along with free SMS & call credits.