Transforming Your Business with IVR

Interactive Voice Response (IVR) system is an automated telephony system which interacts with the callers through voice and DTMF-tone key inputs. IVR automatically answers all the incoming calls and based on caller’s input routes the call to the best-suited agent.

By integrating IVR into your telephony system you can handle a large volume of calls. You can make sure to provide efficient query resolution by identifying, segmenting and routing all the incoming calls to the right agent and department.

Self-service options help customers to quickly find the answers to their queries without any human assistance. This frees up agent’s time spent on everyday mundane tasks and provides a quick and efficient query resolution to the customers.

Skill-based routing eases the calling process by intelligently forwarding the call to the best-suited agent. You can also quickly scale your IVR system on-demand without having to worry about the added infrastructure or price.
IVR system
IVR number
With sticky agent feature, callers can connect to the same agent they earlier had a conversation with. This feature provides quick and quality query resolution to customers. Integrating your IVR system with CRM facilitates an error-free and smooth customer experience.

IVR system allows you to provide assistance to your customers 24*7. It also enables you to deliver a fast and rich customer experience by catering to variety of business in a speedy and efficient way.

On Servetel’s comprehensive real-time dashboard you can track and monitor all your live calls and agents. You can even whisper or barge in the ongoing call to assist your agents. And with our affordable plans, you are ensured to yield maximum return on investment.

Features

Delivering Best-in-class IVR Solution

application integration

Add-on Application Integration

Maximise business productivity by integrating your telephony system with CRM, Google Sheets and other important applications.

multi level IVR

Programmable Multi-level IVR

Design your IVR with multiple levels and configure each level with a highly-customised menu and call flow structure.

professional voice overs

Profesional Voice Over Artists

Our dedicated voice over professionals ensures your brand gets high-quality IVR recordings for every business need.

live call monitoring

Live Call Monitoring Dashboard

Review your call centre’s performance by keeping a check on the live status of active, on-hold and disconnected calls. .

text-to-speech

Built-in Text-to-Speech

Dynamically convert written texts into audio messages to align your message scripts with customer needs.

call barging

Call Barging/Whispering

Barge or whisper into an active call and ensure error-free customer service by assisting agents in customer handling.

Our Happy Clients

Cipla
OLA
Car 24
Feather Sleep

"The quality of Servetel's voice broadcasting service was really impressive. We are now looking forward to having a long-term partnership with them."

Ravindra Fegade
Digital Marketing- Manager

CIPLA

"Servetel powered our voice broadcasting campaign and they were thoroughly impressive. Delivered us quality solutions, well in time. I am sure we have found a long-term partner in Servetel."

Arshad Zaidi
Asst. Manager

OLA

" Very first business principle is 'never miss an opportunity'. Servetel is an absolutely perfect solution to follow that principle - at least for the opportunity that comes over phone calls. Its Toll-Free number and IVR service has delivered some amazing results for me. "

Jatin Gupta
Proprietor

Feather Sleep International

"Servetel toll-free number has streamlined my business to a larger extent. It's 24*7 customer support makes it the best service provider in their industry. Till now, we haven't faced any issue with the service and we are hopeful for the future as well"

Ratash Kartikh
Founder

GLIDEC ELEVATOR & ESCALATORS PRIVATE LIMITED

Benefits

Spend Less and Deliver More

auto attendant

Auto-attend Incoming Calls

Automatically answer all the incoming calls and provide customers with a detailed menu structure for self-help navigation.
proffessional brand image

Build Professional Brand Image

Greet callers with a warm voice message and reflect a professional brand image in every customer conversation.
boost agent productivity

Boost Agent Productivity

Maximise agent’s productivity by eliminating everyday mundane tasks and shift focus on high-value customer interactions.
high call volume

Handle High Call Volumes

With self-help and auto-receptionist options, businesses can handle rising call volumes effortlessly.
customer experience

Deliver Rich Customer Experience

Deliver a rich customer experience by identifying, segmenting and routing the calls to the most qualified agents.
first call resolution

Maximise First Call Resolution

Redirect calls to the best-suited agent and ensure a successful query resolution in the first call itself.
why choose servetel?

Best-in-Market Pricing

Get high-quality cloud telephony suite with minimal effort and cost investment

99.99% Uptime Guarantee

Servetel offers 99.99% SLA-backed uptime with N+1 redundant infrastructure

End-to-End Customer Service

From research to post-purchase assistance, we ensure hassle-free customer service at every step.

24*7 Customer Support

Get uninterrupted live assistance from our product experts over email, chat and call.

API Integrations

Innovate your business solutions with CRM and other third-party application integration.

Cloud Telephony Suite

Get access to fully functional cloud telephony suite along with free SMS & call credits.

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