Servetel enables you to deliver a faster and richer customer experience with smart IVR solutions. Our IVR service comes with diverse features empowering different businesses across different industries.
Let’s understand the value that an IVR
brings to your Company
No hardware, no maintenance
Pay for what you use, no unnecessary overheads
No contractual obligations
24x7 free support
Fast & easy set up
Boost Sales & Build Relationships
Build a professional and credible brand
Connect prospects with your sales team instantly
Instantly answer every call
Customer retention and referrals
Instant update to reports
Save caller’s previous preferences
Smart up-selling – on hold music to play latest offers
Gather customer feedbacks
An IVR can be used for a lot more than just
routing the calls
Missed Call Tracking
Keep a track on all incoming calls, including the ones you have missed by your agents.
Automatic recording of every call for training, monitoring and quality purposes.
Delight your customers with personalized greetings, local language and much more.
Password-protected admin portal gives you the power to manage the campaign with ease.
Our solution enables forwarding of calls to any number if not answered at the original extension.
Address any number of calls simultaneously to ensure you don’t miss any call.
Transforming Your Business With IVR
Customized welcome greetings for your business.
Multi-level IVR to streamline call flow to right departments.
Statistical reporting to track caller’s response.
Touchtone and speech recognition technologies.
Frequently Asked Questions
For those who have gotten familiar with IVR recently, here are few FAQ’s
It’s easier than you think. Get access to Servetel self-service dashboard system and track team performance and available balance. You can also access call recordings, even customize call routing rules and much more.
It’s simple! All you need to do is get a No Objection Certificate from your existing operator which allows you to take control of your number and accordingly, you can forward your calls to the same number hosted by Servetel IVR.