As used in this Policy, the terms listed below have the following meanings:
– A “Customer” is anyone who purchases Servetel products or services. When a Customer purchases retail products or services for use by others, those individuals also may be considered Customers for purposes of this Policy.
– A “User” is anyone who visits our websites.
– “Personal Information” is information that directly identifies or reasonably can be used to identify an individual Customer or User. Examples including but not limited to name, address, telephone number, e-mail address and financial account number etc. Personal Information does not include information that is readily available to the public through no fault of Servetel.
– “Anonymous Information” means information that does not directly identify and cannot reasonably be used to identify an individual Customer or User.
– “Aggregate Information” means information about groups or categories of Customers or Users, which does not identify and cannot reasonably be used to identify an individual Customer or User. Aggregate Information is a kind of Anonymous Information.
– “Website” means any page or location on the Internet, no matter what device (cell phone, lap top, PC, etc.) or protocol (http, WAP, ftp or other) is used to access the page or location. In this Policy, we use the term website other similar terms such as “Internet site,” “site,” and “web page.”
1. Information –
We may collect different types of personal and other information based on your use of our products and services and our business relationship with you, including contact information, billing information, equipment, performance, Servetel’s website usage, viewing and other technical information about your use of our network, services, products or websites, Information may be collected when you give it to us with the intent to purchase or interact with us about a product or service we offer or provide; when we collect it automatically when you visit our websites or use our products and services; or when we obtain it from other sources, such as credit agencies. Servetel may collect/store your calls and SMSs and content thereof, received or initiated using the Services, including but not limited to, details of the phone numbers that interact with your account, IVR content and call recordings; and Information which it may automatically receive and record on its server logs from your internet browser, including but not limited to, your IP address, cookie information and details of the web pages you request. In order to register on the Website and use the Services, you are required to share the Information for the effective performance of the Services.
Information collected while using the Services through Mobile Application: when you use solutions provided by Servetel through mobile applications, including but not limited to Servetel dashboard, IVR solutions, Automated Voice Technology, Inbound Call Solutions, Servetel may collect information including but not limited to device id, text, graphics, software, phone contacts, photos, videos, music, film clips, digital content, audiovisual combinations, interactive features, call records and other materials that you may view on, access through, or upload to the product or services. Call logs and recordings are available both in Servetel’s database as well as the mobile application, while rest of the information accessed remains on the customer’s device unless saved specifically by customer on Servetel’s application. We may access the call logs on your device to integrate them with Servetel’s mobile app. This is used to provide call analytics and a studied pattern of usage for the customer. However, customer can choose to mark calls as personal and disable this feature. All such calls will then be excluded from the analytics. Servetel does not store any of the personal call logs on its server.
2. Disclosure –
We do not sell your Personal Information to anyone for any purpose, and we maintain information about you in our business records while you are a customer, or until it is no longer needed for business, tax, or legal purposes. We have implemented encryption or other appropriate security controls to protect Personal Information when stored or transmitted by Servetel. Subject to applicable legal restrictions, such as those that exist for Customer proprietary network information and other information applicable under the Information Technology Act 2000 and its applicable Rules, the Servetel family of companies may share your Personal Information with each other to make sure your experience is as seamless as possible, and you have the full benefit of what Servetel and its subsidiaries have to offer. Customer Proprietary Network Information (CPNI) is information that relates to the quantity, configuration, type, destination, location and amount of use of the telecommunications services you purchase from us, as well as the information contained in your bills for those services. We collect CPNI in the normal course of providing you with telecommunications services. Your telephone number, name and address are not CPNI. We share your Personal Information only with non-Servetel companies that perform services on our behalf, and only as necessary for them to perform those services. We require those non-Servetel companies to protect any Personal Information they may receive in a manner consistent with this policy, and we do not provide Personal Information to non-Servetel companies for the marketing of their own products and services without your consent. We may provide Personal Information to non-Servetel companies or other third parties for purposes such as emergencies, pursuant to court orders, identity verification to prevent fraud and identity theft, enforcing of property rights, or obtaining payment for products and services that appear on your Servetel billing statements.
3. Privacy Controls –
You can review and correct your Personal Information collected by us. We are happy to correct information found to be inaccurate. Customers may verify that appropriate corrections have been made. However, it may be noted that Servetel, its subsidiaries, affiliates and third parties shall not be responsible for the accuracy and/or authenticity of the Information supplied by you and Servetel hereby disclaims any and all liability arising out of or in connection with the accuracy and/or authenticity of the Information.
4. Internet-based Advertising –
5. Exclusions/ External Links –
6. Security –
We have established electronic and administrative safeguards designed to secure the information we collect, to prevent unauthorized access to or disclosure of that information and to ensure it is used appropriately. Although we strive to keep your Personal Information secure, no security measures are absolute, and we cannot guarantee that your Personal Information will never be disclosed in a manner inconsistent with this Policy (for example, as the result of unauthorized acts by third parties that violate the law or this Policy). We will make reasonable attempts to notify you if we determine that Servetel has experienced a security breach and there is a reasonably likely risk of identity theft, or where otherwise required by law.
7. Policies –
We have established policies and practices to meet the expectations of Customers and potential customers who have expressed a desire to limit certain types of solicitation communications from Servetel, including marketing contacts made via telephone, e-mail and text messaging. You can also request to be removed from these telemarketing lists when you receive a marketing or promotional call. Where required by laws and/or regulations, we honor requests from businesses to be removed from our telemarketing lists. The TRAI maintains a National Do Not Call Registry at “ndnc.in”. Putting your number on these Registries also may limit our telemarketing calls to that number. Our practices as described above are designed to satisfy legal requirements limiting marketing contacts. You should know that those laws and regulations — such as the requirements governing the national “Do Not Call” lists — generally permit companies to contact their own current and, in some cases, former customers, even when those customers are listed on the national “Do Not Call” lists. Similarly, restricting our use of your CPNI will not eliminate all types of Servetel marketing contacts.
8. Online Advertising –
Servetel works hard to detect and prevent junk e-mails (also referred to as “spam” e-mails) from ever reaching your computer. However, if you are receiving unwanted spam from a Servetel e-mail address, please contact us for assistance at [email protected]
Third-party marketing providers or we may use your information for marketing of our products, services, offers, and discounts only as per your pre-selected marketing preferences and applicable laws. We use Google Ads Remarketing to advertise our products and services across the Internet. Google Ads remarketing will display ads to you based on what parts of the website you have viewed by placing a cookie on your web browser. It also shows ads to the people who share a similar interest and characteristics to our site visitors. The cookie does not in any way identify you or give access to your computer or mobile device. Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only ads that are relevant to you.
If you do not wish to see ads from the Servetel you can opt out in several ways:
9. Account Set-Up –
When selecting User names and passwords for Servetel accounts, you should choose words or characters that are not obvious. Likewise, you should always keep Personal Information such as account numbers, Usernames, passwords or similar information in a secure place and not share the information with others.
10. Minors –
Servetel is not intended for or designed to attract users under the age of 18 and we do not intentionally or knowingly collect personal information on our websites from anyone under the age of 18. We encourage parents to be involved in the online activities of their children / minors to ensure that no information is collected from a child without parental permission.
11. Support Data
Support Data is the information we collect when you submit a support request or run an automated troubleshooter, including information about hardware, software, and other details related to the support incident, such as: contact or authentication information, chat session personalization, information about the condition of the machine and the application from when the fault occurred and during diagnostics, system and registry data about software installations and hardware configurations, and error-tracking files. We use Support Data as described in this privacy statement, and additionally use it to resolve your support incident and for training purposes.
12. Payment Data –
Payment Data is the information that you provide when you make online purchases. This may include your payment instrument number (e.g., credit card, PayPal), your name and billing address, and the security code associated with your payment instrument (e.g., the CSV or CVV). You hereby acknowledge and agree that the Payment Data, to the extent consisting of details related to the manner and mode of payment of fees for the use of the Website and Services (such as details of your bank account, credit card, debit card, net banking, etc.), submitted by you while making payment of fees: (a) goes through the safe and secure transaction process provided by Servetel’s payment gateway partners; (b) goes through the Visa or Mastercard pages, as the case may be, based on your payment method(s) in order to prevent any misuse of your payment details; and (c) that such payment details are not shared with the Website, Servetel, its subsidiaries, affiliates and third parties or any other users of the Website and Services.
13. Servetel Mobile Apps –
14. Business Transfer –
Information about our Customers and Users, including Personal Information, may be transferred as part of any merger, acquisition, sale of company assets, or transition of service to another provider, as well as in the unlikely event of an insolvency, bankruptcy, or receivership in which Customer and User records would be transferred to another entity as a result of such a proceeding, you acknowledge and agree that the Information may form part of the transferred assets. You further acknowledge that the acquirer or successor of Servetel may continue to use the Information in the manner set forth herein, provided that Servetel shall make reasonable commercial efforts to ensure that the acquirer or successor keeps the Information that they may receive from Servetel confidential as per industry standards.
15. Policy Changes and Updates –
16. Grievance Officer –
17. Your Consent –