Set Up Smooth Call Handling

Business begins and ends with calling. So we have done everything we can to equip you
with a sophisticated call handling system.

4199

Call Recording

Use the auto-recordings of every call for instant quality improvement.

4200

Receive Calls Anywhere

Be anywhere at any time, and still be able to answer every call.

4201

Multi-Level IVR

Design a smart multi-level IVR to efficiently route innumerable calls.

4202

Click To Call/Outgoing Calls

When customers click on the C2C button, call them back via the Web portal.

4203

Call Queue Management

Queue up your callers so that none of them end up disconnecting.

4204

Call Notes

The caller said something crucial? Note it down instantly within the portal.

Smart Call Distribution

4206

Round Robin

Distribute calls via a sequence that ensures the optimal utilisation of each agent.

4207

Parallel Ringing

Send calls to every available agent, and have the fastest one answer.

4208

Order By

Pre-determine a specific order of agents and have every inbound call follow that.

Intelligent Routing Strategies

4209

Location Based

Based on the caller’s telephony circle, route calls to different departments

4210

Business Hour

Set schedules for each agent so that they only receive calls when they’re available.

4211

Holiday

Route calls to the reception or have a pre-recorded message play on a holiday.

Monitor, Analyse, and Manage Communication

See your calls, know your calls, understand your calls. Business Communication is
best done using Servetel.

4212

Compact Web Dashboard

Use our access-from-anywhere online dashboard that has numerous features.

4213

Real-Time Call Monitoring

Observe your agent activity and see what needs improvement with a live dashboard.

4214

Detailed Call Tracking

Keep a track of each call within your set-up so that you’re at the top of things.

4215

Intercommunications

While a call is in progress, transfer it across departments to better cater to the caller.

4216

Rich Analytics

Take advantage of 10+ KPIs and reports based on the chosen time frame.

4217

Call Whispering

Guide an agent discreetly even as they’re speaking to a customer.

BUILD STRONG CUSTOMER RELATIONSHIP WITH
SMART COMMUNICATION SET UP.

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And A Few More Helpful Features

Because of their uniqueness, We couldn’t fit many of the features Servetel provides in the above categories.
Find them here.

4218

Smooth Contact Management

Integrate our portal with your CRM and share contacts with teammates in a few clicks.

4219

Robust APIs and Webhooks

We support APIs/Webhooks across programming languages.

4220

Instant Notifications/Alerts

Notify teams instantly when something’s of their concern, via email and SMS.

4221

Multiple Caller IDs

Pick a caller ID that reflects your business, a location, or your goals.

4222

Call Barging

If need be, join in on an ongoing call between agent and caller, and take charge.

4223

Call Conference

Host up to four people on the same call for better query resolution.

4224

Voicemail

If it’s a holiday or no agent is available, route callers to voicemail.

4225

Timely After-Call SMS

Why end it at the telephonic interaction? Follow it up with an after-call SMS.

4226

Access Management

Decide who can access your portal and who cannot, for enhanced security.

4227

Blacklist

Keep the black sheep away by adding them to the blacklist via Servetel’s Web portal.

4228

Custom On-Hold Music

Have your callers listen to music when their call is queued or being transferred.

4229

Sticky Agent

Assign your callers to an agent with whom they already have a rapport.

Our Happy Clients

Cipla
OLA
Car 24
Vivaan Solar

"The quality of Servetel's voice broadcasting service was really impressive. We are now looking forward to having a long-term partnership with them."

Ravindra Fegade
Digital Marketing- Manager

CIPLA

"Servetel powered our voice broadcasting campaign and they were thoroughly impressive. Delivered us quality solutions, well in time. I am sure we have found a long-term partner in Servetel."

Arshad Zaidi
Asst. Manager

OLA

"The quality of IVR services offered by Servetel has been fantastic, their quick support and after sales has proved to be highly beneficial. I wish all the success to Servetel and I'm sure we have found a long term partner in Servetel!"

Nikhil Thapar
Marketing Specialist

SAP

" Very first business principle is 'never miss an opportunity'. Servetel is an absolutely perfect solution to follow that principle - at least for the opportunity that comes over phone calls. Its Toll-Free number and IVR service has delivered some amazing results for me. "

Jatin Gupta
Proprietor

Feather Sleep International

"I have always had positive experience working with Servetel! Servetel has always provided positive recommendations and the best price for the services. I'm especially impressed with the support provided after sales. I would highly recommend Servetel as your cloud telephony service providers."

Varsha Bansal
Marketing Manager

Vivaan Solar

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