Set Up Smooth Call Handling
Business begins and ends with calling. So we have done everything we can to equip you
with a sophisticated call handling system.
Use the auto-recordings of every call for instant quality improvement.
Receive Calls Anywhere
Be anywhere at any time, and still be able to answer every call.
Design a smart multi-level IVR to efficiently route innumerable calls.
Click To Call/Outgoing Calls
When customers click on the C2C button, call them back via the Web portal.
Call Queue Management
Queue up your callers so that none of them end up disconnecting.
The caller said something crucial? Note it down instantly within the portal.
Smart Call Distribution
Distribute calls via a sequence that ensures the optimal utilisation of each agent.
Send calls to every available agent, and have the fastest one answer.
Pre-determine a specific order of agents and have every inbound call follow that.
Intelligent Routing Strategies
Based on the caller’s telephony circle, route calls to different departments
Set schedules for each agent so that they only receive calls when they’re available.
Route calls to the reception or have a pre-recorded message play on a holiday.
Monitor, Analyse, and Manage Communication
See your calls, know your calls, understand your calls. Business Communication is
best done using Servetel.
Compact Web Dashboard
Use our access-from-anywhere online dashboard that has numerous features.
Real-Time Call Monitoring
Observe your agent activity and see what needs improvement with a live dashboard.
Detailed Call Tracking
Keep a track of each call within your set-up so that you’re at the top of things.
While a call is in progress, transfer it across departments to better cater to the caller.
Take advantage of 10+ KPIs and reports based on the chosen time frame.
Guide an agent discreetly even as they’re speaking to a customer.
And A Few More Helpful Features
Because of their uniqueness, We couldn’t fit many of the features Servetel provides in the above categories.
Find them here.
Smooth Contact Management
Integrate our portal with your CRM and share contacts with teammates in a few clicks.
Robust APIs and Webhooks
We support APIs/Webhooks across programming languages.
Notify teams instantly when something’s of their concern, via email and SMS.
Multiple Caller IDs
Pick a caller ID that reflects your business, a location, or your goals.
If need be, join in on an ongoing call between agent and caller, and take charge.
Host up to four people on the same call for better query resolution.
If it’s a holiday or no agent is available, route callers to voicemail.
Timely After-Call SMS
Why end it at the telephonic interaction? Follow it up with an after-call SMS.
Decide who can access your portal and who cannot, for enhanced security.
Keep the black sheep away by adding them to the blacklist via Servetel’s Web portal.
Custom On-Hold Music
Have your callers listen to music when their call is queued or being transferred.
Assign your callers to an agent with whom they already have a rapport.
Talk to us
Wondering how you can use Servetel to your advantage?
Contact our experts to find out.