Set Up Smooth Call Handling
Business begins and ends with calling. So we have done everything we can to equip you
with a sophisticated call handling system.
![4199](https://www.servetel.in/wp-content/uploads/2020/12/call-recording.png)
Call Recording
Use the auto-recordings of every call for instant quality improvement.
![4200](https://www.servetel.in/wp-content/uploads/2020/12/receive-calls-anywhere.png)
Receive Calls Anywhere
Be anywhere at any time, and still be able to answer every call.
![4201](https://www.servetel.in/wp-content/uploads/2020/12/multi-level-ivr.png)
Multi-Level IVR
Design a smart multi-level IVR to efficiently route innumerable calls.
![4202](https://www.servetel.in/wp-content/uploads/2020/12/click-to-call-qutgoing-calls.png)
Click To Call/Outgoing Calls
When customers click on the C2C button, call them back via the Web portal.
![4203](https://www.servetel.in/wp-content/uploads/2020/12/call-queue-management.png)
Call Queue Management
Queue up your callers so that none of them end up disconnecting.
![4204](https://www.servetel.in/wp-content/uploads/2020/12/call-notes.png)
Call Notes
The caller said something crucial? Note it down instantly within the portal.
Smart Call Distribution
![4206](https://www.servetel.in/wp-content/uploads/2020/12/round-robin.png)
Round Robin
Distribute calls via a sequence that ensures the optimal utilisation of each agent.
![4207](https://www.servetel.in/wp-content/uploads/2020/12/parallel-ringing.png)
Parallel Ringing
Send calls to every available agent, and have the fastest one answer.
![4208](https://www.servetel.in/wp-content/uploads/2020/12/order-by.png)
Order By
Pre-determine a specific order of agents and have every inbound call follow that.
Intelligent Routing Strategies
![4209](https://www.servetel.in/wp-content/uploads/2020/12/location-based.png)
Location Based
Based on the caller’s telephony circle, route calls to different departments
![4210](https://www.servetel.in/wp-content/uploads/2020/12/business-hour.png)
Business Hour
Set schedules for each agent so that they only receive calls when they’re available.
![4211](https://www.servetel.in/wp-content/uploads/2020/12/holiday.png)
Holiday
Route calls to the reception or have a pre-recorded message play on a holiday.
Monitor, Analyse, and Manage Communication
See your calls, know your calls, understand your calls. Business Communication is
best done using Servetel.
![4212](https://www.servetel.in/wp-content/uploads/2020/12/compact-web-dashboard.png)
Compact Web Dashboard
Use our access-from-anywhere online dashboard that has numerous features.
![4213](https://www.servetel.in/wp-content/uploads/2020/12/real-time-call-monitoring.png)
Real-Time Call Monitoring
Observe your agent activity and see what needs improvement with a live dashboard.
![4214](https://www.servetel.in/wp-content/uploads/2020/12/detailed-call-tracking.png)
Detailed Call Tracking
Keep a track of each call within your set-up so that you’re at the top of things.
![4215](https://www.servetel.in/wp-content/uploads/2020/12/intercommunications.png)
Intercommunications
While a call is in progress, transfer it across departments to better cater to the caller.
![4216](https://www.servetel.in/wp-content/uploads/2020/12/rich-analytics.png)
Rich Analytics
Take advantage of 10+ KPIs and reports based on the chosen time frame.
![4217](https://www.servetel.in/wp-content/uploads/2020/12/call-whispering.png)
Call Whispering
Guide an agent discreetly even as they’re speaking to a customer.
BUILD STRONG CUSTOMER RELATIONSHIP WITH
SMART COMMUNICATION SET UP.
Start your Free Trial! And A Few More Helpful Features
Because of their uniqueness, We couldn’t fit many of the features Servetel provides in the above categories.
Find them here.
![4218](https://www.servetel.in/wp-content/uploads/2020/12/smooth-contact-management.png)
Smooth Contact Management
Integrate our portal with your CRM and share contacts with teammates in a few clicks.
![4219](https://www.servetel.in/wp-content/uploads/2020/12/robust-apis-and-webhooks.png)
Robust APIs and Webhooks
We support APIs/Webhooks across programming languages.
![4220](https://www.servetel.in/wp-content/uploads/2020/12/instant-notifications-alerts.png)
Instant Notifications/Alerts
Notify teams instantly when something’s of their concern, via email and SMS.
![4221](https://www.servetel.in/wp-content/uploads/2020/12/multiple-caller-ids.png)
Multiple Caller IDs
Pick a caller ID that reflects your business, a location, or your goals.
![4222](https://www.servetel.in/wp-content/uploads/2020/12/call-barging.png)
Call Barging
If need be, join in on an ongoing call between agent and caller, and take charge.
![4223](https://www.servetel.in/wp-content/uploads/2020/12/call-conference.png)
Call Conference
Host up to four people on the same call for better query resolution.
![4224](https://www.servetel.in/wp-content/uploads/2020/12/voicemail.png)
Voicemail
If it’s a holiday or no agent is available, route callers to voicemail.
![4225](https://www.servetel.in/wp-content/uploads/2020/12/timely-after-call-sms.png)
Timely After-Call SMS
Why end it at the telephonic interaction? Follow it up with an after-call SMS.
![4226](https://www.servetel.in/wp-content/uploads/2020/12/access-management.png)
Access Management
Decide who can access your portal and who cannot, for enhanced security.
![4227](https://www.servetel.in/wp-content/uploads/2020/12/blacklist.png)
Blacklist
Keep the black sheep away by adding them to the blacklist via Servetel’s Web portal.
![4228](https://www.servetel.in/wp-content/uploads/2020/12/sticky-agent.png)
Custom On-Hold Music
Have your callers listen to music when their call is queued or being transferred.
![4229](https://www.servetel.in/wp-content/uploads/2020/12/call-forwarding.png)
Sticky Agent
Assign your callers to an agent with whom they already have a rapport.
Talk to us
Wondering how you can use Servetel to your advantage?
Contact our experts to find out.