Set Up Smooth Call Handling
Business begins and ends with calling. So we have done everything we can to equip you
with a sophisticated call handling system.
Call Recording
Use the auto-recordings of every call for instant quality improvement.
Receive Calls Anywhere
Be anywhere at any time, and still be able to answer every call.
Multi-Level IVR
Design a smart multi-level IVR to efficiently route innumerable calls.
Click To Call/Outgoing Calls
When customers click on the C2C button, call them back via the Web portal.
Call Queue Management
Queue up your callers so that none of them end up disconnecting.
Call Notes
The caller said something crucial? Note it down instantly within the portal.
Smart Call Distribution
Round Robin
Distribute calls via a sequence that ensures the optimal utilisation of each agent.
Parallel Ringing
Send calls to every available agent, and have the fastest one answer.
Order By
Pre-determine a specific order of agents and have every inbound call follow that.
Intelligent Routing Strategies
Location Based
Based on the caller’s telephony circle, route calls to different departments
Business Hour
Set schedules for each agent so that they only receive calls when they’re available.
Holiday
Route calls to the reception or have a pre-recorded message play on a holiday.
Monitor, Analyse, and Manage Communication
See your calls, know your calls, understand your calls. Business Communication is
best done using Servetel.
Compact Web Dashboard
Use our access-from-anywhere online dashboard that has numerous features.
Real-Time Call Monitoring
Observe your agent activity and see what needs improvement with a live dashboard.
Detailed Call Tracking
Keep a track of each call within your set-up so that you’re at the top of things.
Intercommunications
While a call is in progress, transfer it across departments to better cater to the caller.
Rich Analytics
Take advantage of 10+ KPIs and reports based on the chosen time frame.
Call Whispering
Guide an agent discreetly even as they’re speaking to a customer.
BUILD STRONG CUSTOMER RELATIONSHIP WITH
SMART COMMUNICATION SET UP.
Start your Free Trial! And A Few More Helpful Features
Because of their uniqueness, We couldn’t fit many of the features Servetel provides in the above categories.
Find them here.
Smooth Contact Management
Integrate our portal with your CRM and share contacts with teammates in a few clicks.
Robust APIs and Webhooks
We support APIs/Webhooks across programming languages.
Instant Notifications/Alerts
Notify teams instantly when something’s of their concern, via email and SMS.
Multiple Caller IDs
Pick a caller ID that reflects your business, a location, or your goals.
Call Barging
If need be, join in on an ongoing call between agent and caller, and take charge.
Call Conference
Host up to four people on the same call for better query resolution.
Voicemail
If it’s a holiday or no agent is available, route callers to voicemail.
Timely After-Call SMS
Why end it at the telephonic interaction? Follow it up with an after-call SMS.
Access Management
Decide who can access your portal and who cannot, for enhanced security.
Blacklist
Keep the black sheep away by adding them to the blacklist via Servetel’s Web portal.
Custom On-Hold Music
Have your callers listen to music when their call is queued or being transferred.
Sticky Agent
Assign your callers to an agent with whom they already have a rapport.
Our Happy Clients
"The quality of Servetel's voice broadcasting service was really impressive. We are now looking forward to having a long-term partnership with them."
Ravindra Fegade
Digital Marketing- ManagerCIPLA
"Servetel powered our voice broadcasting campaign and they were thoroughly impressive. Delivered us quality solutions, well in time. I am sure we have found a long-term partner in Servetel."
Arshad Zaidi
Asst. ManagerOLA
"The quality of IVR services offered by Servetel has been fantastic, their quick support and after sales has proved to be highly beneficial. I wish all the success to Servetel and I'm sure we have found a long term partner in Servetel!"
Nikhil Thapar
Marketing SpecialistSAP
" Very first business principle is 'never miss an opportunity'. Servetel is an absolutely perfect solution to follow that principle - at least for the opportunity that comes over phone calls. Its Toll-Free number and IVR service has delivered some amazing results for me. "
Jatin Gupta
ProprietorFeather Sleep International
"I have always had positive experience working with Servetel! Servetel has always provided positive recommendations and the best price for the services. I'm especially impressed with the support provided after sales. I would highly recommend Servetel as your cloud telephony service providers."
Varsha Bansal
Marketing ManagerVivaan Solar
Talk to us
Wondering how you can use Servetel to your advantage?
Contact our experts to find out.
