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Servetel Blog

Collection of industry practices, latest trends & innovations, product updates, case studies, and everything that concerns with cloud telephony for Indian businesses.

expert-advice Ian-Moyse

Treat Your Customer as a Person Who Has Challenges and Agendas to Fulfil

Do you recall a poor customer experience from a brand before buying their products or services? Certainly, everybody does. Customers make perceptions about a brand with every interaction. This is why


Call Forwarding: What is It and Why is It a Must for Your Business?

Let’s say, you are in a long meeting and don’t want to be disturbed. But you’re also expecting an important call from a client that you just can’t afford to


5 Ways to Boost Customer Satisfaction Through Text IVR Surveys

Customer satisfaction and customer surveys According to Microsoft’s Global State of Customer Service Report, 90% of Americans use customer service as a factor in deciding whether or not to do business with


The Cloud Telephony Tools that can Prevent Buyer’s Remorse

Buyer’s remorse is a salesperson’s worst nightmare. What exactly is it, though? In simple terms, buyer’s remorse is the feeling of regret that a customer experiences after making a purchase,


Skill-Based Routing is the Secret to Call Centre Success

Although there are many contenders for the top position among modern call centre solutions, skill-based call routing has to be one of the main ones. With skill-based call routing, the future of

Increase your business efficiency with virtual number

8 Reasons: Why Small Enterprises Should Use Virtual Number

In this age of science and technology, virtual phone number has gained a great deal of popularity across the globe. It is so because virtual phone numbers have great utilities