Servetel Blog

Collection of industry practices, latest trends & innovations, product updates, case studies, and everything that concerns with cloud telephony for Indian businesses.

 
Speech to Text in Contact Centre

Uses and Scope of Speech to Text in a Contact Centre

What is speech to text? Speech to text recognition is a simple software that transcribes audio files into text. It refers to the ability of software to identify a set

Toll-Free-Number-Myths-and-Facts

Toll Free Numbers – Some Myths and Facts

(Update: This blog was originally published on 17th June 2017 and was last updated on 17th June 2021 for comprehensiveness and accuracy.) Toll free numbers serve as an incredible communication tool

How HR Department can Enhance Hiring Process With IVR

How HR Department can Enhance Hiring Process with IVR?

The consistent growth of worldwide interactive voice response (IVR) market suggests enterprises from various industries leveraging the automated telephony system to accelerate customer service delivery and reduce the customer service

Your Phone Has Moved to Cloud. Why Not Your Business?

Your Phone Has Moved to the Cloud. Why Not Your Business?

(Update: This blog was originally published on 16th May 2017 and was last updated on 8th May 2020 for comprehensiveness and accuracy.) Communication is the backbone of every business, and the

1800 Number Guide: Benefits, Usage and Working

1800 Number Guide: Benefits, Usage and Working

Customer Service is the new Marketing strategy. Customers today are loaded with information across various mediums. For any service they wish to experience, there are so many vendors ready to

How Toll Free Numbers Can Support Mental Health Initiatives

How Toll Free Numbers Can Support Mental Health Initiatives

Mental health, its significance and its role in shaping individuals have been spoken about at length over the last couple of years. The conversation about prioritising a healthy work-life balance has entered