The Role of Modern IVR system in Call Centers
The marketplace has long shifted from a product-centric landscape to that focussing on [...]
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Servetel Blog
Collection of industry practices, latest trends & innovations, product updates, case studies, and everything that concerns with cloud telephony for Indian businesses.
Call Recording Solution for Catering Quality CX and Agent Assessment
When a consumer connects to your organisation, their first point of contact is your customer service representatives. Your agents play an important role in the development and maintenance of customer
Don’t Quarantine Your Business: Ensure Effective Continuity During Coronavirus
On March 11, 2020, the world woke up to an alarming reality: COVID-19 was declared a pandemic by the World Health Organisation (WHO). This announcement led to a series of
Why Should You Choose Voice Broadcasting Solution for Customer Surveys
Cold calls have been a popular method of targeting customers for many years. They are direct, personal and can generate sales leads. However, there are certain inherent problems in the
Top 10 Benefits of Using Cloud Telephony Solution in 2020 [Infographic]
Nothing is more important than communication for businesses in today’s competitive landscape. In fact, it is more important for a client today than ever before to be able to communicate
The Joint Evolution of Indian Start-Ups & Cloud Telephony Technology
(Update: This blog was originally published on 11th July 2017 and was last updated on 15th June 2020 for comprehensiveness and accuracy.) Indian startups have revolutionized our lifestyles and changed several
Missed Call Marketing: Top 6 Use Cases [Infographic]
Taking your business ahead is all about forging strong connections with your customers and this is best done by being available for them. Over the years, organisations have explored numerous
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