Comparison between On-premise and Cloud Telephony
One of the biggest dilemmas that companies face while setting up a new business revolves [...]
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Servetel Blog
Collection of industry practices, latest trends & innovations, product updates, case studies, and everything that concerns with cloud telephony for Indian businesses.
Why Your Business Needs CRM?
Today, customers have become much more aware and demanding of their choices than ever before. With access to reviews on a click, customers can no longer be fooled into purchasing
10 Points to Add in Your Checklist While Testing IVR – Part 1
Interactive Voice Response (IVR) is getting widely adopted by businesses irrespective of their size. And the reason behind the wide acceptance of IVR has been the acceleration in efficiency it
Auto Attendant or IVR: Which Option to Choose and Why?
Having the right telephony phone system is imperative for running a successful business. With the advent of new technology, it has become important to select the most advanced tools to
How Is IVR Effective In Call Centre Industry
Call centre is designed to handle centralised support by facilitating communication in every nook and corner of the world. It handles a large volume of requests by telephone. Nowadays, with
Call Recording: An Indispensable Feature of Every IVR Solution
In this day and age, the transformation from complex, legacy hardware IVR systems to cloud-based IVR solution is essential to cater to ever-changing needs of customers. As a result, many
Do’s and Don’ts of Interactive Voice Response
According to Reuters.com, The Interactive Voice Response Market is expected to witness growth at a CAGR of 7% during the forecast period from 2017 to 2023. Increasingly being employed by
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