The Servetel Blog

Collection of industry practices, latest trends & innovations, product updates, case studies, and everything that concerns with cloud telephony for Indian businesses.

voice broadcasting

Reasons You Should Use Voice Broadcasting for Your Businesses

Voice broadcasting is one of the fastest mass communication channels that help communicate [...]

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Call Centre

Why Your Call Centre Should Have Low Average Speed of Answer

A call centre’s success is dependent entirely on what quality of customer experience it [...]

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Auto attendant

Auto Attendant or IVR: Which Option to Choose and Why?

Having the right telephony phone system is imperative for running a successful business. [...]

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IVR Testing

10 Points to Add in Your Checklist While Testing IVR – Part 2

In part 1 (10 Points to Add in Your Checklist While Testing IVR), we had explored below [...]

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IVR testing

10 Points to Add in Your Checklist While Testing IVR – Part 1

Interactive Voice Response (IVR) is getting widely adopted by businesses irrespective of [...]

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voice broadcasting

How to Enhance Customer Service Using Voice Broadcasting

In the business world, the customer is the ultimate boss. Every company aims to provide [...]

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Toll-Free Numbers

3 Types of Toll-Free Numbers You Must Know

The world is no new to the regime of toll-free numbers. Businesses are already using [...]

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