A Roadmap for Success: Improving Call Center Agent Skills [Infographic]
Without any doubt, Customer Experience (CX) is the mainstay of success of any business in [...]
Read more
Servetel Blog
Collection of industry practices, latest trends & innovations, product updates, case studies, and everything that concerns with cloud telephony for Indian businesses.
How IVR Solutions can Simplify Customer Support and Ticketing Systems
When you run a business, customer satisfaction is something you can never afford to overlook. After all, that’s what gives your company competitive advantage and empowers it with high retention
Encyclopaedia of Cloud Telephony—A Comprehensive List with Definitions
Technical jargon can often be intimidating, and sometimes even deterring. You have to keep searching every other word up on the Internet, wasting your time and tiring your efforts. However,
How to Make The Most Out of Your Cloud Telephony Solution
It's true that the world as we know it has transformed—perhaps irreversibly! Despite the continuous changes, one thing that remains constant is the human race’s ability to adapt. During the
What is a Virtual Phone Number and How to Get One in India?
(Update: This blog was originally published on 7th November 2017 and was last updated on 8th September 2020 for comprehensiveness and accuracy.) Customer behaviour has drastically changed over the years. Consumer
How Cloud Telephony has Helped Government Bodies to Fight COVID-19
2020 stands as an unforgettable year in many aspects, bringing the world to a standstill. Lockdowns were initiated, while offices, malls, cafés, theatres, places of worship, and nearly every public
Business Software Plus Seamless Integrations Equal Business Success
In many ways, succeeding in any form of business is nothing but an endeavour of trend-watching and capitalising on the same. An entrepreneur who not only identifies these trends but
MOST VIEWED POST
CATEGORIES
45