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Collection of industry practices, latest trends & innovations, product updates, case studies, and everything that concerns with cloud telephony for Indian businesses.
Do you recall a poor customer experience from a brand before buying their products or services? Certainly, everybody does. Customers make perceptions about a brand with every interaction. This is why
Let’s say, you are in a long meeting and don’t want to be disturbed. But you’re also expecting an important call from a client that you just can’t afford to
Customer satisfaction and customer surveys According to Microsoft’s Global State of Customer Service Report, 90% of Americans use customer service as a factor in deciding whether or not to do business with
Buyer’s remorse is a salesperson’s worst nightmare. What exactly is it, though? In simple terms, buyer’s remorse is the feeling of regret that a customer experiences after making a purchase,
Although there are many contenders for the top position among modern call centre solutions, skill-based call routing has to be one of the main ones. With skill-based call routing, the future of
In this age of science and technology, virtual phone number has gained a great deal of popularity across the globe. It is so because virtual phone numbers have great utilities