How IVR Solutions can Simplify Customer Support and Ticketing Systems
When you run a business, customer satisfaction is something you can never afford to [...]
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Servetel Blog
Collection of industry practices, latest trends & innovations, product updates, case studies, and everything that concerns with cloud telephony for Indian businesses.
What is Customer Churn and Why Does it Need More Attention?
Can you name a single company that hasn’t ever lost a customer till date? Probably not, right? The truth is, no business owner likes to think about losing customers. But,
4 Ways Cloud Technology Can Add Efficiency to the Covid-19 Vaccine Drive
Coronavirus defined 2020—however, so did the efforts of frontline workers and researchers across the world. They worked endlessly for months to be able to find a vaccine and fight the
The What, Why and How of Customer Retention
One of the most common challenges that businesses face regardless of their size, is retaining existing customers. In this fast-paced business world, this task is easier said than done. So
The New Normal: Giving Recognition to Your Contact Centre Agents
“If you wonder what getting and keeping the right employees has to do with getting and keeping the right customers, the answer is everything.” – Frederick Reichheld, American author, speaker, and
Top 5 Use Cases of Speech Analytics for Business Growth
Customer Experience (CX) is a highly competitive and rapidly evolving market. If businesses do not keep up with the latest developments in consumer service technology, they risk losing a chunk
3 Ways Cloud Kitchens are Set to Revamp the Food Industry
The new normal has changed every industry, and the F&B (Food and Beverage) segment is not an exception. Thanks to social distancing, dining out is not an option anymore. Those
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