Servetel Blog

Collection of industry practices, latest trends & innovations, product updates, case studies, and everything that concerns with cloud telephony for Indian businesses.

 
5 IVR Complaints That You Should Fix Immediately

5 IVR Complaints That You Should Fix Immediately

Handling hundreds of calls every day and answering the same questions is not easy for the agents. IVR systems are of immense help in such cases. Although it doesn’t eliminate

number-masking

Number Masking Guide: Benefits, Features and Working

If you say you want to communicate without revealing your phone number or choose to stay private, Number Masking is bona fide for you. This allows you to be associated

How IVR Can Empower Business Marketing

How IVR Can Empower Business Marketing

Marketing is a vital business operation that drives growth and revenues for an organisation. Being innovative with your marketing strategies is the key to success because you definitely need to

1800 Number Guide: Benefits, Usage and Working

1800 Number Guide: Benefits, Usage and Working

Customer Service is the new Marketing strategy. Customers today are loaded with information across various mediums. For any service they wish to experience, there are so many vendors ready to

Rise of Cloud Telephony in Enterprise Environment

Rise of Cloud Telephony in the Enterprise Environment

The advancement of technology has brought upon a substantial change in how businesses operate. The technology of today will be obsolete next year and this advancement is only pacing up.

SMS guidelines in India:The do's and don'ts

SMS Guidelines in India: The Do’s and Don’ts

The Telecom Regulatory Authority of India (TRAI) has formulated certain restrictions and regulations for broadcasting and bulk SMS services. The authority’s mission is to create the growth of telecommunications industry