Why Servetel is The Best Choice for Your Business

(Update: This blog was originally published on 18th May 2018 and was last updated on 9th August 2021 for comprehensiveness and accuracy.)

Cloud telephony, also known as hosted telephony, has fundamentally changed the way businesses communicate, both internally and externally. 

The technology is fast gaining traction in the current business environment. And why shouldn’t it? With benefits like scalability, security, affordability and a lot more, the cloud has added an entirely new dimension to the business world.

That said, choosing the right cloud telephony service provider is vital to saving on expenses and ensuring data security. This very first step is the foundation of streamlined business communications. 

Moreover, with the global cloud telephony service market expected to grow at a CAGR of 16.8% over the period 2020-2027, choosing the right service provider out of a sea of vendors is paramount.

So, before you set out on the hunt for a reliable cloud telephony solution provider, let us point you towards Servetel.  

Servetel offers cutting-edge cloud telephony solutions such as a multi-level IVR, missed call services, bulk SMS service, voice broadcasting service, toll free numbers, number masking and more. They’re flexible and customisable and cater to businesses of all sizes and industries without burning a hole in their pockets.

You also get detailed reports and analytics. It’s a golden deal, isn’t it?

Our cost-effective and innovative solutions have helped more than 3,000 businesses deliver a seamless customer experience in the past two years.

How Servetel can help you redefine your processes and achieve success:

• Mobility and instant set-up

Cloud telephony does not require on-site hardware or consistent equipment upgrades; the set-up is virtual and instant.

All you need is a stable Internet connection; Servetel will take care of the rest.

From research to post-purchase assistance, we look after the process end-to-end, ensuring a hassle-free experience at every step of your journey.

What’s more—you can continue answering calls, hiring new employees, tracking call activity, monitoring your agent’s performance and a lot more from any part of the world.

Moreover, you can expand your customer service team with no additional infrastructural expense.

• Lower cost, higher returns

Imagine this—no bulky hardware, no unexpected maintenance costs, lesser manpower, automated processes and increased agent productivity. Sounds like a dream solution, no?

Servetel offers features that bring these advantages at a feasible cost.

Take, for instance, our multi-level IVR which improves both agent productivity and customer satisfaction. It helps callers solve simple queries with the self-service option and routes more complex issues to the concerned department quickly and efficiently. 

Thus, you’re able to manage a large volume of calls with a much smaller team. 

Moreover, you can easily scale up or down as per your business requirements and budget, without worrying about exorbitant charges. With our pay-as-you-go model, you can pay only for what you use and save the expense of additional payments. 

• Redefined customer experience

Defining great customer service as 24×7 availability and quick resolutions is a thing of the past. Stellar support now means much more—personalised experiences. Customers expect you to interact with them at a time of their choosing and deliver information pertinent only to them via a device of their liking. 

Servetel’s cloud telephony solutions let you do all this and then some more.

With our features, you’re able to provide clients with what they want—a conversation tailored to their convenience. 

Let’s say you have a client who wishes to speak to a particular agent every time they call. You can easily facilitate this demand with the sticky agent feature which routes specific callers to designated agents. 

You can customise outbound messages and even calls to deliver reminders to your customers about upcoming appointments, payments, delivery updates and so forth.

So, gone are the days when callers had to make do with mediocre support experiences. With Servetel’s intelligent cloud-backed solutions, you can communicate meaningfully and build long-lasting relationships.

Put simply, we help you redefine the customer experiences you offer.

• Multi-lingual support

Hundreds of languages are spoken in India. Are you well-versed in all of them? Probably not.

But your customers might be!

India is a diverse country with rich cultures and multiple dialects. People here love talking in their native language. 

Being inconsiderate towards their language preferences will not only cost you customers, it will also damage your reputation. But fret not! 

Servetel has you covered. 

Our multi-level IVR allows you to route callers to agents who speak the same language to ensure a flawless experience. Better yet—you can even customise your music or message-on-hold keeping in mind the caller’s dialect. 

So, if a customer speaks Gujarati, you can redirect them to a representative who also speaks Gujarati. This will not only help you gain a satisfied clientele, you will also be able to gain an edge over your competitors by going one step further.

• Dependable security and reliability

Needless to say, opting for a provider that prioritises your security is crucial. After all, you do not want sensitive information pertaining to your clients and business falling in the wrong hands.

At Servetel, we believe in trust, reliability and security. 

We ensure the safety of your data by implementing enterprise-level security measures. These include the Cisco firewall, MD5 encrypted passwords, and SSL 128-bit encryption in Tier-4 data centres. 

Additionally, there are constant checks to proactively detect and desist any unusual activities. In case of suspicion, we address the issue on priority and get your system up and running securely in a flash.

Moreover, the reliable and resilient nature of our telephony systems makes sure no data is lost during emergencies. You can access your data from anywhere at any time. 

• Miss no leads with Servetel

With an exceptional uptime of 99.99%, we at Servetel offer uninterrupted call flows and understand that a missed call or an unread text can significantly affect your brand value, impacting your business’s revenue.

The added perk?

We provide you with a user-friendly dashboard that gives you a 360-degree view of all incoming and outgoing calls. These details include timestamps, call duration, and other essentials. 

You can also receive real-time updates on the progress of your agents via the dashboard, which can help you guide them better for increased efficiency. 

More importantly, our voicemail-to-email feature makes sure no call goes unanswered. Voicemail messages are sent straight to your inbox as audio files and you can listen to them at a later time, subsequently responding to them at the earliest convenience. 

• Increased productivity with feature-rich solutions

As you would know by now, our telephony solutions offer an array of benefits. However, here’s something you won’t want to miss!

Leverage our tools like call monitoring and call recording to track agent performance and productivity. While the former lets you listen in on calls, with the latter you’re able to train new recruits and resolve disputes effectively. 

The call barging feature allows you to jump in during live calls and help your agents resolve customer queries. You can even leverage the call whisper feature and discreetly guide your reps without letting the caller know. Therefore, no more stress about slip-ups that might cost you loyal customers!

These tools help you straighten out the kinks in your customer support calls and work towards better interactions, ultimately improving your brand’s reputation and customer satisfaction.

Conclusion

Needless to say, Servetel is more than just a cloud telephony service provider. 

Along with best-in-industry pricing, we offer services that not only enhance communications but also help you optimise business operations. They make work easier—for you and your employees.

And in a world that is increasingly looking towards digitalisation and automation, our smart solutions future-proof your business. 

So, why wait?

Redefine your business communications with us. Call us now at 1800-120-4132