Servetel Blog

Collection of industry practices, latest trends & innovations, product updates, case studies, and everything that concerns with cloud telephony for Indian businesses.

 
Toll Free Numbers are Essential for Financial Services

Why Toll Free Numbers are Essential for Financial Services

When it comes to winning customers in the competitive business world, everything boils down to providing exceptional customer experiences. The rule applies to all business verticals, including financial services. In

Bulk SMS and Their Vital Role in Ensuring Business Continuity

Bulk SMS and Their Vital Role in Ensuring Business Continuity

While some may assume that SMS is dead, it's still very much alive and ruling the digital marketing arena. Mobile engagement is incomplete without a well-executed SMS strategy. It’s still

traits-of-best-IVR-service-providers

7 Features to Look for Before Investing in an IVR Service

As soon as you dial a helpline number, chances are that you’re greeted by a prerecorded message, one that guides you step-by-step for a solution. This pre-recorded message is played

Deliver Excellent Customer Support Every Time with Voicebots

Deliver Excellent Customer Support Every Time with Voicebots

The more we innovate, the more customers expect smoother and simpler shopping experiences. They want nothing but instant gratification, and brands need to be able to deliver on this front.

call continuity with cloud telephony solutions

Call Continuity in Chaos: How Cloud Telephony Solutions can Help

Customer service standards have risen significantly with the advent of better technology. Even within the technological realm, cloud telephony solutions have changed the game as people demand more from a

Why Should Startups Opt For Cloud Telephony at the Earliest

Why Should Startups Opt for Cloud Telephony at the Earliest?

Did you know that India is the 3rd largest startup ecosystem in the world? In fact, there were approximately 50,000 new startups in 2018 alone, and the number is on