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Collection of industry practices, latest trends & innovations, product updates, case studies, and everything that concerns with cloud telephony for Indian businesses.
A stellar customer experience constitutes customer success and also encourages customer loyalty. Very soon, a customer's experience with a brand will be a company’s fundamental differentiator, even outweighing price and
For marketers, the thrill to create compelling and persuasive content that your audience waits for and follows religiously is unmatchable. It is also the goal of every influencer in the
Many think starting a business is difficult. But, starting may be the easiest part. What comes after is the real challenge! Attending to customer needs, spreading the word, and perfecting
Customers want answers. When? Right now. But, what if you don’t have provisions to answer their questions promptly? They will move on to the next company they find on Google.
Interactive Voice Response, or IVR, is a telephony service that allows a computer system to interact with customers via voice calls and SMS alerts. As COVID-19’s wounds on the global
ASR, or Automatic Speech Recognition, combines the realm of computer science, linguistics and electrical engineering to deliver an enriching tool for communication and business insights. Today, combined with deep learning