5 Points to Consider Before Selecting A Toll-Free Number Provider


While the importance of toll-free numbers for all kinds of businesses is evident, selecting the right toll-free number provider is also a crucial decision. Once you have selected and advertised the toll-free number, complete business communication, including lead generation for sales and giving support will be done through that toll-free number.

Selecting the right toll-free vendor is not a simple task, but it is a test of your business knowledge. The services of the toll-free number provider play a crucial role in shaping your business communication.

According to studies, “A product ad featuring an 800 number can generate approximately 30% more orders.”

A toll-free number can start with 800, 888, 877, 866, 855, and 844. The most popular pattern in India is “1800”, so if you have expansion plans in India, going with 1800 pattern increases the probability of gaining customer’s faith.

The next action is to channelize the benefits of the toll-free number in favour of your business growth, which can be quickly accomplished through detailed research of your business and toll-free benefits. Following are the five points that you should consider while selecting a good toll-free number provider.

1. Number Availability

A Toll-Free Number reflects your brand, so before stamping on the final option give a check to the variety of numbers a toll-free vendor offers. Your toll-free number should be a perfect balance of your business identity. The selected toll-free number should have repetitive or easy to remember the pattern, or it should be a vanity number.

a) Repetitive & Easy-to-Remember Patterns

Numbers such as “1800-11-8181” or “1800-22-8989” follow a repetitive pattern, which makes it easier to memorize. These are sample numbers for your reference. The cost of these numbers varies from vendor to vendor.

b) Vanity Numbers

Vanity numbers are an artistic way to leave your mark among customers. These numbers look attractive to customers without affecting your brand image. If you are a business owner of a flower rental shop, then opting for a vanity number like 1-800-FLOWERS is sure to yield you profits.

As per standard numeric keypad of a mobile phone, F is for 3, L is for 5, O is for 6, W is for 9, E is for 3, R is for 7, and S is for 7. Therefore, 1-800-FLOWERS is actually 1-800-3569377. There can be multiple vanity toll-free numbers for different brands and services, but they can cost more than the simple toll-free numbers.

c) Simple Toll-Free Numbers

These toll-free numbers follow no set pattern, but their easy availability and diverse number patterns make it a preferred buying option. These are the combination of 6 different numbers such as 1800-28-1972* or 1800-78-1234*. It appears to be a complicated pattern and so takes time to register in the customer’s mind. These numbers are the cheapest as compared to other options.

2. Phone Services

A crucial determining factor in selecting the best toll-free vendors is to assess their services. Skilled toll-free vendors follow a holistic approach by instilling the details of the processes in the form of inbuilt or add-on features to make sure your calling and customer experience go smoothly.

Some of the critical services you should consider while opting for a toll-free vendor are listed hereinbelow.

  1. Number of Minutes
  2. Call Recording
  3. Admin Portal
  4. Dashboard Analysis of Calls
  5. Customization Options
  6. Black Listing
  7. On-Hold Music
  8. API Integrations

3. Pricing and Budgeting

It is imperative to finalise a budget for the services you need. Once your budget has been settled, filtering toll-free vendors become more comfortable. Monthly, yearly, or pay-as-you-use are a few of the different payment methods toll-free providers facilitate their customers.

The key factors (such as the amount of calling minutes, built-in features, number of calling channels, call rates, and others) hugely define the pricing structure of your toll-free service.

As already aware, the business has to bear the calling expenses itself for toll-free numbers, so seek for a provider whose calling rates do not burn a hole in your pocket.

Many toll-free providers may offer low-cost basic plans with a lesser number of inbuilt services. They gradually increase the price with the add-on services asked by the customers. Depending upon your budget limitation, you may or may not avail the additional services.

4. Customer Reviews

The Call Centre market is flooded with a myriad of companies promising high-quality cloud telephony solutions. So, you should perform a background check of all deliverables of a toll-free service provider. You can check for the reviews about its services on social media and other Web sites or contact with older customers.

5. Maintenance

Buying a product is the half battle won, and the remaining half lies in the maintenance of the product. The technical glitches come unannounced, and once a toll-free number or its accompanied software/hardware is facing a technical issue, there can be downtime that may hit the entire business. So, while closing the deal, you should ask “what will be the guaranteed uptime, especially in case of a technical failure”.

At the same time, confirm round the clock availability of an expert agent who can resolve any technical snag with efficiency in a shorter time span. It will protect your organisation from any business loss in the long run. Lastly, make sure your service provider gives you the flexibility of number porting in future without involving many complexities or formalities.

You can consider above five points while selecting your toll-free number provider. These points will be helpful in getting more features from your providers to ensure better business communication.

Share your suggestion in comments that may be helpful while selecting a right toll-free number provider. You can also share the feedback of your current or previous toll-free provider.

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