Communication is one of the cornerstones of business operations, and no organisation can survive and thrive without it. Small or large, all enterprises invest in communications technology these days, with solutions such as real-time messaging, file sharing, and voice and video calls.
While legacy systems rely on on-premise unified communications technology, UCaaS has emerged as the latest trend. An acronym for unified communications-as-a-service, UCaaS refers to a consolidated, cloud-based solution that offers access to entire communication channels and devices together. With the solution in place, employees can communicate with customers and access all important information easily, any time, and from anywhere.
UCaaS Features and Benefits
Now that you understand what UCaaS is all about, it’s important that you understand well its features and benefits before switching from a legacy system to a service provider. Here are some reasons why you must do it sooner rather than later.
Speed and Responsiveness
The key motivation behind scaling to a hosted communications service is higher speed and responsiveness, which gives your business a much-needed productivity boost. The added functionalities, such as instant messaging and omnichannel presence, enable the employees to engage with customers and team members across multiple platforms with speed and reliability.
It means that they have to spend lesser time and energy on basic communication so they can focus more on productivity and efficiency. Since it is an agile operating platform, you can unlock the benefits of UCaaS within days or weeks.
A switch from the obsolete legacy networks to an innovative hosted platform serves the obvious advantage of extensive cost savings. The initial license cost is fairly reasonable, and you end up saving a lot on maintenance costs as well since there is no infrastructure to maintain and manage.
You will also save on hiring an in-house team of skilled network technicians because the provider offers support as a part of the package. Further, there is no need to invest in upgrades; those are also a part of the subscription. Thus, you end up with predictable costs that simplify monthly budget planning.
Flexibility and Scalability
As businesses evolve, grow, and change with time, their legacy systems are seldom able to keep pace. Onboarding new websites, customers, and communication capabilities are a challenge for these systems and can be quite expensive as well.
With UCaaS, you get the benefits of flexibility and scalability that ease the entire growth process. It serves as a flexible communication platform that is capable of expanding or contracting with the organisation and also easily scales as per the needs of specific locations. The best part is that the provider can tailor a network to match your needs and budget.
You may have a highly qualified IT team looking after the existing network, but there may still be issues such as outages, downtime, and glitches. Such interruptions can disrupt communication, both, internally and externally, which isn’t great for your operational efficiency and reputation.
With a hosted service, you can rest assured that there will be no such downtime or disruptions, and they will have the system up and running immediately even if something goes wrong.
Another benefit that makes UCaaS a smart choice for businesses is the dependable security it offers. A legacy system is unable to provide excellence with quality and connectivity, and your employees may have to embrace other modes of communications outside of the visibility and control of IT.
Also, legacy systems do not enable compliance with industry-specific privacy regulations such as GDPR, HIPAA, and PCI DSS. Your UCaaS provider can cover you on both fronts, with solutions that include compliance, business continuity, and disaster recovery assurance.
Streamlined Operations and Billing
The conventional communications networks comprise different solutions, which adds complexities related to multiple vendor management and specialised support. With so much to do, your IT team may end up wasting a lot of time on installations, upgrades, break-fix, and troubleshooting.
Vendor management is troublesome as there are contracts, licenses, cyclic bills, and renewal dates to handle. UCaaS lets you consolidate and standardise hardware, software, vendors, and peripherals. You collaborate with a single provider who manages the entire network and services, so your team need not worry about the reliability, security, and quality of communications.
With such extensive benefits that UCaaS has to offer, it becomes a smart choice for any business. Since it is affordable for all, the service is no longer confined to large enterprises but is apt for small businesses and startups as well. You can simply go ahead and collaborate with a provider of your choice to experience the difference yourself.
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