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Collection of industry practices, latest trends & innovations, product updates, case studies, and everything that concerns with cloud telephony for Indian businesses.
Customer satisfaction and customer surveys According to Microsoft’s Global State of Customer Service Report, 90% of Americans use customer service as a factor in deciding whether or not to do business with
What is a call centre? A call centre is the part of a business that usually handles enormous volumes of calls from people who are either a brand’s loyal customers or potential buyers
Buyer’s remorse is a salesperson’s worst nightmare. What exactly is it, though? In simple terms, buyer’s remorse is the feeling of regret that a customer experiences after making a purchase,
Let’s say, you are in a long meeting and don’t want to be disturbed. But you’re also expecting an important call from a client that you just can’t afford to
Do you recall a poor customer experience from a brand before buying their products or services? Certainly, everybody does. Customers make perceptions about a brand with every interaction. This is why
Cloud technology isn’t new, but there are still plenty of businesses who haven’t yet taken advantage of it. However, there’s no business that can’t benefit from cloud technology, so if you haven’t
