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With an estimated revenue growth of $67B in 2015 to $162B in 2020, the hype around cloud services is not fading away anytime soon. And the driving force behind this widespread expansion of cloud is the business reliability and process simplification it offers. To exploit these benefits, cloud technologists have already started expanding its utilities […]
For a long time, business growth was synonymous to the profits your business earned. However, with the passage of technical advancements and customer awareness, this quantitative aspect of the business is overridden by the qualitative aspect, famously known as customer experience. Starting from the product quality to customers’ patience, many factors come into play while […]
Unlike local phone numbers, toll free numbers help customers to connect with companies without incurring any extra charge. Many businesses are nowadays taking advantage of these numbers to establish their brand presence among customers by giving them an easy-to-connect channel. These numbers often make small and local businesses appear more established and professional. Many businesses […]
Last few years have seen a massive paradigm shift in customer’s buying behaviour pattern, inclination towards online shopping has surprisingly undergone a huge switch. The boost in e-commerce sales can be clearly seen in the research by Statista, which forecasts a steep growth of e-commerce sales to total retail sales, from 1.7 per cent in […]
How to wisely channelise your investment in order to yield a maximum profit – is one the important questions every business owner is constantly surrounded with. Investing in business communication solutions has now become a vital deciding factor in crafting business strategies. In fact, going by statistics, the count of active mobile connections has reached […]
Wanderlust has taken over the world these days. As trips to mall roads and crowded beaches are becoming a thing of the past, Indians especially Millennials are slowly travelling for more than just pilgrimages and luxury family vacations. According to industry researchers, India’s tourism sector grew over by 10% in the six months from April-September, […]
(Update: This blog was originally published on 27th March 2018 and was last updated on 21st July 2020 for comprehensiveness and accuracy.) The digitalised world has been on the move ever since smartphones and revolutionary gadgets came into existence. In this fast-paced world, people have learned to adapt and come to terms with the digitalised sectors […]
Update: This article was last updated on 28th August 2019. Metrics such as offline reach or digital presence are not the only measuring parameters to assess your company’s growth. Over the past few years, ‘Customer Service’ has emerged to be a prominent factor in determining your brand’s success. With the rapid acceleration in technology and access […]
IVRs or Interactive Voice Recordings are one of the most cost-effective business communication tool. It is based on the dual-tone multi-frequency technology initially developed by Bell Systems 1. It was later developed for business applications back in the 60’s 1. The pace and scale of the evolution of IVR technology since then, have made modern […]
Every business needs a good customer support system, and this depends on how well you bring the customer satisfaction level to a meaningful point by giving value to the customer’s time and providing them with a useful solution. An Interactive Voice Response (IVR) is the best foot forward in your business to provide a self-help tool to […]
