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105 search results for "call routing"

Top 9 Reasons Why IVR Is A Must Have For Businesses

In the present times, small businesses have a long way to go ahead in the competitive landscape, considering the daunting competition they face and the budget constraints they have to deal with. Seamless communication with the customers is the single most important factor that can help them gain the winning advantage. Being always connected and […]

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How IVR has Transformed Election Management Altogether

Over the years, political systems across the globe have witnessed a technological revolution. Specifically speaking, the impact of technology on political elections has been significant. While poll campaigning was initially a completely manual process, political parties have gradually adopted specialized technologies to connect with the voters, gather polling trends and information, and influence the electoral […]

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How IVR Can Build Brand Out of Startups

A startup’s journey is never easy because you need to start from scratch and consolidate yourself as a brand. The biggest concern at this stage of evolution is to gather the desired resources within your limited budget. At the same time, there are some aspects that you cannot ignore despite the constraints of funds. Customer […]

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What is a Virtual Phone Number and How to Get One in India?

(Update: This blog was originally published on 7th November 2017 and was last updated on 8th September 2020 for comprehensiveness and accuracy.) Customer behaviour has drastically changed over the years. Consumer expectations have grown tremendously, and therefore, price is no longer the only differentiating factor—communication has become an integral part of customer experience. In this article, […]

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Toll-free Number: More Than Just a Phone Number

Gone are the days, when large telephone directories were maintained and updated manually. In 2019, every aspect of communication has become far more effective, automated and engaging. Technology, such as cloud telephony, has revolutionised the methods of traditional communication in unprecedented ways. Conventionally, business telephone systems worked on the foundation of on-premise Private Branch Exchange, […]

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Why Cloud Telephony is the Need of the Hour

Most of the small to medium scale businesses in manufacturing, logistics, transportation and other industries have realised that stagnancy in the constantly evolving business climate is dangerous for their sustenance. Due to this, a rising number of Indian companies have started focusing on technical advancements and innovation through the adoption of Cloud, Internet of things […]

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What, Why and How of Toll-free Number

Count of active mobile connections in India has reached 999.6 Mn by April 2019. This rising number clearly indicates that you, as a business owner, should start revamping your communication strategies to align with the expectation of the growing mobile audience. But the big question is: “How to start the revamp process?” The first thing you need […]

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How Does the IVR Work?

Having your own Interactive Voice Response (IVR) system has become a prime necessity in today’s competitive business scenario. Not only it gives your business an edge, but it also reflects that providing a quality customer service is your top priority. But to utilise IVR service to the best of its abilities you need to be […]

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