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Communication is the cornerstone of any business, regardless of its size, scale, and domain. If you have a robust communication infrastructure in place, you can stay connected with your customers, partners, and vendors at all times. Further, it also empowers your organisation with better in-house processes; it facilitates seamless communication within teams and helps customer-facing […]
Customer service plays a critical role in the success of a business. Excellent customer experience can drive retention and give your organisation a competitive advantage. When it comes to meeting customer expectations, a lot depends on the impression you make at the first point of contact. An Interactive Voice Response (IVR) might be the first […]
According to Hubspot, 71% of customers believe the most important thing a business can do for them is value their time. That doesn’t come as a surprise, right? Afterall who enjoys struggling to reach out to businesses and spending long hours on support calls? Or worse—incessantly waiting on hold? Good customer support agents don’t just […]
Last year was the year of disruptions—in our daily lives and beyond. The CoVID-19 pandemic brought about major transformations for all industries, and the education sector was no different. Students, teachers and parents––everyone got together to keep the learning going. Thankfully, with vaccinations in-sight, the education sector is gradually looking ahead to a bright future. […]
During the last couple of months, the food and beverage (F&B) industry has undergone a lot of changes. Shops had to call it quits overnight—and gradually, businesses had to get back on their feet to recover losses. Even in the face of endless challenges, restaurateurs have shown resilience and bounced back stronger. However, the F&B […]
We’ve come a long way from being a society of phone operators, or even landlines—the so-called ‘dark ages’ when people were glued to their landlines and could not attend calls on the go. Virtual numbers, powered by the cloud, have been a game-changer for the business communication arena. Perhaps the term seems ambiguous to you. […]
“Customer service is an opportunity to exceed your customer’s expectations.” – John Jantsch, author, speaker, marketing consultant. According to a Hubspot report, 93% of customers are likely to make repeat purchases with companies who offer excellent customer service. Customer service, therefore, is the cornerstone of successful businesses because it makes your brand stand apart in […]
Business communication, like all others, is in a transitional phase with the pandemic on its head. However, this also means that there are new opportunities for organisations looking to enhance their offerings and adopt new technologies. Cloud solutions have already transformed the infrastructure of some of India’s most successful organisations. Basically, cloud telephony refers to […]
Did you know that India is the 3rd largest startup ecosystem in the world? In fact, there were approximately 50,000 new startups in 2018 alone, and the number is on the rise. This means, around 2-3 startups pop up in the country every single day. With competition at its peak, entrepreneurs need a highly differentiated […]
Technical jargon can often be intimidating, and sometimes even deterring. You have to keep searching every other word up on the Internet, wasting your time and tiring your efforts. However, there’s no need to be bothered by these cloud terminologies anymore! Use our ready resource to answer all your queries. We have collated the most […]
