Hello Servetel,
I need the service team’s assistance
Hello!
We are here! How can we help you?
In today’s digital age, IVR (Interactive Voice Response) system with modernised calling technology has become vital in developing and advancing businesses across different platforms. Not only it allows callers to resolve issues with self-service options, but it also saves up on the company’s precious resources like time and money. However, riddled with limitations, a poorly-designed IVR […]
Do you recall a poor customer experience from a brand before buying their products or services? Certainly, everybody does. Customers make perceptions about a brand with every interaction. This is why creating a stellar customer experience is crucial. Customer experience is closely linked to the image of the brand. Therefore, you need to identify and understand the […]
Almost every industry today has adopted different kinds of personalised approaches in how it communicates with its customers. Some of the major reasons that prevented companies from fully embracing different facets of personalised customer communication earlier were data privacy concerns, traditionally implemented systems with minimal automation, etc. However, as far as personalisation in the communication process is concerned, a survey from Accenture reports that […]
Are you ready for the brightest and the busiest season of the year? Yes, Diwali is almost here! This festival of lights brings with it a sense of rejuvenation for consumers and acts as a blessing for sellers. It usually results in the most extensive consumer spending spree, with millions of people flocking to buy […]
The world is in a crisis at the moment. Businesses have been forced to implement work-from-home. And employees are expected to meet deadlines while dealing with the challenges of remote working. Needless to say, working from the same room every day or sharing your workspace with loved ones is far from an easy change. And […]
The LGBTQ+ community has slowly but surely gained acceptance in India. That being said, community members still face discrimination and resistance from various sections of society, often even from their own family members and friends. Pride Month, celebrated annually in June, is not only a commemoration of the Stonewall Uprising in 1969, but it also […]
Remember a mobile network operator’s advertisement from 2008 where mobile phones became means of education in rural areas? Who knew it would turn into reality someday. Hundreds of millions of Indians call rural and remote India their home. They live and work in distant villages across the nation. They constantly seek services that can improve […]
Brand trust has become the top priority of customers, especially in the COVID-19 pandemic era. But remote working has made it more challenging than ever. Amid this shift, cloud telephony has emerged as the hero of most organisations as they can connect with their customers, no matter where there support teams are working from. Even […]
The first priority of any business is serving its customers effectively and efficiently. While you may leverage the best of technology, it’s equally important to have all the resources in place to do the same. If you want to keep customer service as a priority with minimum resource requirements, CCaaS (Contact Centre as a Service) […]
In today’s time, it is difficult to imagine services without Internet connectivity or automation. Same is the case with banking services. With the advent of technology, most services in this sector have gone online or are facilitated via phones. It is at With newer technology in place, the banking sector has updated various customer service […]
