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Contact centres are the face of any business organisation, so as contact centre managers you have to ensure that every communication made leaves a long-lasting impression on customers’ mind, instilling a sense of trust in them. Every business has to assure that the agents are equipped with advanced technologies and are well informed in advance […]
(Update: This blog was originally published on 6th July 2018 and was last updated on 13th August 2020 for comprehensiveness and accuracy.) The advent of multinational corporations and manufacturing units around the world has helped businesses transcend geopolitical boundaries. These large-scale operations require a robust yet flexible communication system. Coordination with a truly diverse team from […]
Technological changes are a continuously evolving process which keeps every business on their toes, and one such revolution has been the introduction of “cloud” in the communication sector. Prior to the cloud telephony technology, every business had to maintain a separate IT personnel to handle the array of wires and hardware in order to ensure […]
Leads, leads, and more leads! This line makes every business owner face shine with glee, and why not? Isn’t business all about leads and their conversion? One such industry that remains flooded with leads is Real Estate. A constant demand and supply throughout the year keep this industry thriving and this outpour of customers, many […]
The Voice Over Internet Protocol (VoIP) has changed the face of communication as we know it. The lack of infrastructural requirements, high productivity, and efficiency along with the sheer affordability of VoIP is what has made it a favourite amongst businesses. As rightfully quoted, “With great power, comes great responsibility”, the advent of cloud communications […]
