Cloud Telephony for Managers: How to Motivate, Communicate, and Enrich Your Remote Team in 2021

Cloud telephony for managers and remote team

The world is in a crisis at the moment. Businesses have been forced to implement work-from-home. And employees are expected to meet deadlines while dealing with the challenges of remote working.

Needless to say, working from the same room every day or sharing your workspace with loved ones is far from an easy change. And without the occasional water-cooler chat, employees feel even more weighed down by their workload. 

Additionally, it is impossible for managers to understand an employee’s nonverbal cues through a computer screen. A video conference call cannot successfully replace one-on-one conversations, especially when it comes to sensitive topics like performance reviews. 

While emails allow consistent communications, they are too formal for meaningful employee interactions. Additionally, an endless stream of emails can quickly become messy and overwhelming.

With issues like these, your employees might feel they’re out of sight and out of mind. They may begin to wonder if their contributions are even being noticed. 

So, how can you keep your remote team motivated? 

It’s simple—cloud telephony is the way to go!

Cloud solutions ensure that your employees remain productive and engaged while riding this emotional roller coaster. They also help streamline and enhance communication with your remote team.

Why cloud telephony?

Cloud telephony, a technology that facilitated the shift to remote work, offers businesses efficiency and functionality. You can benefit from reduced overheads and increased productivity while employees enjoy a comfortable, collaborative environment, flexibility, and comparative freedom.

If you want your team to stay focused or get creative while they work remotely, you need to introduce them to the ambit of cloud telephony. They should feel productive, and not overwhelmed with work. Your employees’ mental health needs to be taken care of—if not you, who?

Cloud solutions help you overcome all these challenges. 

You can manage your business communications without any limitations or security concerns, regardless of location and time zone. 

You can provide employees with full-featured business desk phones. Unlike consumer-grade handsets, these phones instantly integrate with voicemail, corporate directories, and other vital aspects of a business phone framework. Gone are the days of tedious processes and weak security.

With cloud telephony, you get a monthly invoice that incorporates the expenses of all your extensions, even those used by your remote workforce. This simplifies the billing process and your employees don’t have to prepare lengthy expense reports. Furthermore, automated tools like IVRs, chatbots and voice broadcasting help employees drive customer satisfaction and loyalty.

How can you motivate and enrich your remote workforce?

Recent times have shown that a unified communication suite is the best tool to transition to a remote set-up. 

Here are a few hacks to motivate and enrich your remote workforce with the help of cloud-powered tools.

  • Offer reliable and easy-to-use tools

Outdated and complicated software can demotivate your workers. Assist them in achieving productivity by upgrading obsolete tech. 

Cloud telephony is a feature-rich, business-friendly suite. Apart from real-time analytics, it offers call scheduling, smart IVR routing, post-call surveys, voicemails, missed call services, automated bulk SMSes, and more. These features automate manual tasks, thus simplifying workflows.

  • Keep your team on the same page

Remote teams need to be on the same page in order to operate smoothly. Customer relationship management (CRM) systems and third-party app integrations make this possible.  

These integrations empower your sales and support teams in more ways than one. Your staff is able to save on the time and effort require to constantly switch screens, work efficiently, collaborate better, and ensure better customer experiences

  • Ensure quality conversations

A reliable communications system ensures quality internal conversations not just once but each time a colleague reaches out to you.

Make your employees feel valued. Show them how much you appreciate everyone’s work. Share with them the needs of each assignment, and celebrate all their wins. Encourage them to suggest new ideas or strategies.  

Here, you can use the cloud to quickly set up conferences and web meetings, and connect with your remote teams in seconds. With the cloud, keep the entire team connected, as they would have been in the office. 

  • Help your agents tackle high call volumes

Dealing with high call volumes is strenuous when an agent’s sense of routine is upturned. While customer calls continue to increase, businesses’ ability to receive these calls may reduce in a remote setup. 

In such cases, an IVR system is the way to go. 

Choose from pre-recorded templates or create your own recordings. Better yet—pick tones and expressions that best suit your business identity. Let your audience know your company’s status and route them to the self-service option for simpler queries. Or redirect them to an agent for more complex queries. 

  • Take care of their mental health

Employees may be stressed over losing leads and mediocre performance. All this can significantly affect their mental wellness. The constant pressure can generate a cycle of negativity that’s difficult to break. Thus, you must ameliorate the situation.

If you see a higher number of dropped calls, a missed call service can help you efficiently track and reconnect with lost customers without stressing out your staff. You can receive real-time notifications for every missed call, including their number, details, and timestamp. 

This service can also send callers an automated SMS, informing them about their call being duly registered. You can then call them later at a time that’s convenient for both the parties.

To sum it up

Remote work appears to be the way of the future. Thus, it is time to get your remote employees on board. 

Go beyond regular feedback and build meaningful workplace relationships with cloud services. Understand your team’s challenges and help them stay motivated and satisfied.

Add to your remote communications set-up offerings like care packages, health benefits, gamification, team games, birthday celebrations and the likes. With the combination of a robust telephony solution and consistent, positive and transparent interoffice communications, your colleagues are bound to go over and beyond. 

Redefine your approach to catapult your team’s productivity to the next level.

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