Hello Servetel,
I need the service team’s assistance
Hello!
We are here! How can we help you?
Customer Engagement for Flawless CX With over 214 million businesses worldwide, customers have the power to buy from anywhere, anytime. The only way you can stand out from the crowd is by offering flawless customer service. In fact, a study by Forbes states that 84% of the people surveyed believe AI can help them gain […]
Understanding CCaaS The concept of Contact-Centre-as-a-Service (CCaaS) has been attracting businesses for a few years. With the changes caused by the pandemic, this service seems to have gained more momentum. How a company addresses its customers’ concerns is a big priority to the modern-day buyer. The wide-spread access and availability of mobile devices have also […]
As the name suggests, parallel ringing or simultaneous ringing enables business call centres to automatically redirect incoming calls to all contact centre agents. In simpler terms, it sends calls to every available agent and has the fastest one answer. Essentially, parallel ringing allows brands to respond to their customers and prospective callers at a much faster rate than usual. […]
As the e-commerce industry flourishes, e-retail revenues are expected to rise to a figure as steep as 5.4 trillion US dollars in the year 2022. Although presently Indian businesses use centralised virtual numbers for managing huge volumes of incoming calls, now there are providers that also help businesses procure Indian virtual numbers. Even today, a phone call continues to be […]
Many think starting a business is difficult. But, starting may be the easiest part. What comes after is the real challenge! Attending to customer needs, spreading the word, and perfecting your products and services is an arduous task, to say the least. The most important part of any business always revolves around communication. Among newer […]
The sales profession is in a deep state of flux. It’s transitioning to a digital-first approach from an offline, seller-driven approach, with the focus moving firmly to the buyer. The COVID-19 pandemic has certainly played its part in this shift, accelerating the digitisation of all things and effectively, revolutionising the nature of communications. To thrive after disruption of that […]
The Business Process Outsourcing (BPO) industry worldwide has come a long way in the pandemic era. The initial impact took it by surprise, but providers have now accepted the new normal. The global landscape saw a massive decline in managed services when the blow came, and things looked bleak for BPOs. Yet, COVID-19 gradually emerged […]
The COVID-19 pandemic is the biggest health crisis in the current times. Despite the vaccine rollouts and lower case rates, fear prevails. Resurgent waves and new strains of the virus are still keeping the world on a back foot. One thing that has kept us connected through this pandemic is technology. It has allowed schools […]
What is speech to text? Speech to text recognition is a simple software that transcribes audio files into text. It refers to the ability of software to identify a set of words of the spoken language and format them for readability. In simpler terms, speech to text software hears audio and uses linguistic algorithms to […]
Markets are becoming increasingly competitive each year. New players, technologies and innovations are disrupting the market more frequently than ever. While R&D should remain a key focus for a business, intelligent managers and business owners also need to emphasise one of the most important pillars of business success—customer experience, especially the post-sale services. COVID-19 has […]
