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Whether it is about achieving your growth potential or outpacing the competitors, the customer experience (CX) you deliver can make all the difference. Even the best products, competitive prices and superlative ads will not work unless your CX is exceptional. It is clear that CX, rather than product and pricing, is the primary brand differentiator […]
We are sure you have a lot of questions before investing in a toll-free number. Do not waste time combing through pages with jargon, limited resources or outdated information. We have compiled a nifty list that answers all common queries: 1) What is a toll free number? It is a phone number where the service […]
Customer experience is not the same as customer service. Customer experience or CX, as marketers like to call it, focuses on the bigger picture. Customer service covers user interactions via specific points of contact (when your product needs maintenance, or there’s a missed order), CX on the other hand is about their entire perception of […]
As COVID-19 (or corona virus) ravages the world, businesses across the globe have no alternative but to adopt the remote working model. While some have done it as a choice, others have been mandated by lockdowns imposed by the national governments. Needless to say, the measure is vital to contain the spread of the deadly disease […]
Over the years, businesses have realized the value of embracing innovative technology solutions for enhancing their operations and achieving growth objectives. Solutions that were once considered frivolous are now becoming essential for organisations. IVR system is one such technology that has come ahead as a vital addition for businesses. It comes as no surprise that businesses […]
Connectivity with your customers is something that matters the most for businesses. It is all the more important for startups that are just at the initial stages of forging the bond with the customers. In a competitive business landscape, where brands are making every effort to stand apart, every entity needs to focus on being […]
The advancement of technology has brought upon a substantial change in how businesses operate. The technology of today will be obsolete next year and this advancement is only pacing up. The only common thing today and 10 years before in an office is the telephone. So is the telephone the ultimate invention? In its true […]
The significance and relevance of toll free number solution in 2020 can be determined from the consistent growth of the global toll-free services market. A number of market research studies suggest a steady hike in the number of registered toll free numbers. Likewise, several studies also suggest that the demand in the world toll-free services […]
According to a New Voice Media report , “Poor customer service is costing businesses more than $75 billion a year. “ Most customers these days abandon or switch brands due to poor customer service experience. On the other hand, many customers make additional purchases from companies that provide positive customer service experience. Hence, no business can […]
According to a recent report, “ Vast majority of consumers prefer to call local businesses. In fact, this has grown since we asked the same question back in 2016 – where 41% preferred calls, 20% emails, and 19% visiting the business.” The report suggests that a rising number of customers call a business directly to […]
