Manage Your Call Center Operations from Anywhere
Virtual call center software builds a smooth platform for your call center agents to work remotely from multiple geographical locations. An effortless channel to communicate, that lets you seamlessly collaborate with your agents spread across different locations over a single platform. And that too by reducing the overall business setup cost.
With Servetel’s virtual call center software, agents can handle all the calls proficiently by instantly accessing customer’s information on their screens. Automated call recording feature records all your customer calls to help your agents with training and quality check.
Ensuring first call resolution at your call center delights customers and enhances customer retention. According to the received query, incoming calls are redirected to the best-suited agents to avoid any delays. To reduce call waiting time, you can also keep track of agent availability, and route calls accordingly.
Also, integrate your virtual call center software with third-party CRM applications such as Zoho or Salesforces to capture up-to-date customer information. Use this information to make well-informed business decisions in your everyday customer service processes.
Virtual Call Center Solutions We Offer
We deliver a complete range of virtual call center solutions which ensures best-in-class customer engagement and service.
Our Happy Clients
"The quality of Servetel's voice broadcasting service was really impressive. We are now looking forward to having a long-term partnership with them."
Ravindra FegadeDigital Marketing- Manager
"Servetel powered our voice broadcasting campaign and they were thoroughly impressive. Delivered us quality solutions, well in time. I am sure we have found a long-term partner in Servetel."
Arshad ZaidiAsst. Manager
" Very first business principle is 'never miss an opportunity'. Servetel is an absolutely perfect solution to follow that principle - at least for the opportunity that comes over phone calls. Its Toll-Free number and IVR service has delivered some amazing results for me. "
Feather Sleep International
"Servetel toll-free number has streamlined my business to a larger extent. It's 24*7 customer support makes it the best service provider in their industry. Till now, we haven't faced any issue with the service and we are hopeful for the future as well"
GLIDEC ELEVATOR & ESCALATORS PRIVATE LIMITED
Simplifying Call Center Processes
Intelligent Call Distribution
Connect your callers with the right agent by strategically distributing customer calls according to the agent skills.
With our virtual call center software hosted on the cloud, agents can access their calling portal from anywhere using the internet.
Provide personalised and welcoming customer experience by integrating your telephony system with an IVR.
Keep your team informed of the day-to-day activities by receiving automatic status reports on your emails.
Review your call center activities and performance in real-time with access to live data on our comprehensive dashboard.
Manage calls on the go and access all the relevant information on our Servetel iOS/android app.
Spend Less and Deliver More
Lowers Business Cost
Smoothens Call Management Process
Provides Remote Connectivity
Simplifies Deployment Process
Pushes Data-driven Decisions
Accelerates Customer Engagement
Get high-quality cloud telephony suite with minimal effort and cost investment.
99.99% Uptime Guarantee
Servetel offers 99.99% SLA-backed uptime with N+1 redundant infrastructure.
End-to-End Customer Service
From research to post-purchase assistance, we ensure hassle-free customer service at every step.
Enhanced Customer Support
Get enhanced live assistance from our product experts over email, chat and call.
Innovate your business solutions with CRM and other third-party application integration.
Get access to fully functional cloud telephony suite along with free SMS & call credits.
FREQUENTLY ASKED QUESTIONS
We thought you'd never ask.
Yes, absolutely! Our virtual call centre is entirely customisable.
From the number of agents to the number of channels or the number of minutes you need for your contact centre, you can customise it all to best suit your business needs. Additionally, you can also add or remove any feature per your requirements.