Manage Your Call Center Operations from Anywhere

By opting for the cloud, setting up a call center becomes quick and seamless. Agents only need a phone, an internet connection and a computer to start their services.

Virtual call center software builds a smooth platform for your call center agents to work remotely from multiple geographical locations. An effortless channel to communicate, that lets you seamlessly collaborate with your agents spread across different locations over a single platform. And that too by reducing the overall business setup cost.

With Servetel’s virtual call center software, agents can handle all the calls proficiently by instantly accessing customer’s information on their screens. Automated call recording feature records all your customer calls to help your agents with training and quality check.
Virtual Call Center
Contact center solutions
virtual call center technology
hosted contact center
Real-time monitoring dashboard provides status of all the call center KPIs including agent’s current call status, number of unanswered calls by an agent. You can also use this information to make smart business decisions by detecting trends from the data.

Ensuring first call resolution at your call center delights customers and enhances customer retention. According to the received query, incoming calls are redirected to the best-suited agents to avoid any delays. To reduce call waiting time, you can also keep track of agent availability, and route calls accordingly.

Also, integrate your virtual call center software with third-party CRM applications such as Zoho or Salesforces to capture up-to-date customer information. Use this information to make well-informed business decisions in your everyday customer service processes.

Virtual Call Center Solutions We Offer

We deliver a complete range of virtual call center solutions which ensures best-in-class customer engagement and service.

1800 number

Toll Free Number

Gain brand reputation & more calls that are free for customers to reach.

virtual number

Virtual Number

Affordable mobile numbers for business, desinged to simplify campaign tracking.

IVR

IVR

Interactive Voice Response to handle calls with reduced human dependency.

Voice Broadcasting

Voice Broadcasting

Convey voice messages to a huge audience – effectively & effortlessly.

Missed Call Service

Missed Call Service

Run multiple missed call campaigns and get connected with customers at no cost.

Click to Call

Bulk SMS

Send automated transactional, promotional and verification SMS to your customers

Our Happy Clients

Cipla
OLA
Car 24
Feather Sleep

"The quality of Servetel's voice broadcasting service was really impressive. We are now looking forward to having a long-term partnership with them."

Ravindra Fegade
Digital Marketing- Manager

CIPLA

"Servetel powered our voice broadcasting campaign and they were thoroughly impressive. Delivered us quality solutions, well in time. I am sure we have found a long-term partner in Servetel."

Arshad Zaidi
Asst. Manager

OLA

" Very first business principle is 'never miss an opportunity'. Servetel is an absolutely perfect solution to follow that principle - at least for the opportunity that comes over phone calls. Its Toll-Free number and IVR service has delivered some amazing results for me. "

Jatin Gupta
Proprietor

Feather Sleep International

"Servetel toll-free number has streamlined my business to a larger extent. It's 24*7 customer support makes it the best service provider in their industry. Till now, we haven't faced any issue with the service and we are hopeful for the future as well"

Ratash Kartikh
Founder

GLIDEC ELEVATOR & ESCALATORS PRIVATE LIMITED

Features

Simplifying Call Center Processes

call distribution
intellectual call distribution

Intelligent Call Distribution

Connect your callers with the right agent by strategically distributing customer calls according to the agent skills.

remote accessibility
Accesable from anywhere

Remote Accessibility

With our virtual call center software hosted on the cloud, agents can access their calling portal from anywhere using the internet.

IVR integration
integration with IVR

IVR Integration

Provide personalised and welcoming customer experience by integrating your telephony system with an IVR.

automated push reports
email reports

Push Reports

Keep your team informed of the day-to-day activities by receiving automatic status reports on your emails.

real-time dashboard
live analytics

Real-time Analytics

Review your call center activities and performance in real-time with access to live data on our comprehensive dashboard.

iOS/ Android Apps mobile accesibility
mobile apps

Mobile Apps(iOS/Android)

Manage calls on the go and access all the relevant information on our Servetel iOS/android app.

Benefits

Spend Less and Deliver More

lowers business expenditure

Lowers Business Cost

Moving your telephony system to cloud saves you from infrastructure and staff cost and lowers your overall business expenditure.
easy call management

Smoothens Call Management Process

Call management solution streamlines all the incoming and outgoing calls with smart call routing and call analytics .
remote connectivity

Provides Remote Connectivity

Agents can access their calling portal from any device at any time and remain updated with all the on-going call center processes.
no deployment process

Simplifies Deployment Process

Moving your telephony system to cloud eliminates the hassle of deploying complex PBX infrastructure on your premises.
work with real time insights

Pushes Data-driven Decisions

Make well-informed business decisions and gain strategic edge over your competitors with the help of a dashboard with real-time insights.
customer engagement

Accelerates Customer Engagement

Determine customer behaviour pattern and expectations by listening to call recording and analysing call trends.
Why Choose Servetel

Best-in-Market Pricing

Get high-quality cloud telephony suite with minimal effort and cost investment

99.99% Uptime Guarantee

Servetel offers 99.99% SLA-backed uptime with N+1 redundant infrastructure

End-to-End Customer Service

From research to post-purchase assistance, we ensure hassle-free customer service at every step.

24*7 Customer Support

Get uninterrupted live assistance from our product experts over email, chat and call.

API Integrations

Innovate your business solutions with CRM and other third-party application integration.

Cloud Telephony Suite

Get access to fully functional cloud telephony suite along with free SMS & call credits.

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