All-in-One Communication Solution for Your Business
No hardware, no installation charges: all you need is an internet connection to get started with your contact center. We offer an affordable pricing structure that can be customised as per your needs and requirements.
Upon gaining access to Servetel's contact center, use 75+ calling and SMS features such as call barging, call tracking & reports, live dashboard, and outbound dialer. We have developed complete feature-sets for your agents, supervisors, and managers across your sales and support teams.
Constantly review your agent and contact center activities by accessing all the information on a comprehensive dashboard. Metrics such as live call, dropped calls, active and on-hold agents and more can be analysed using these dashboards.
Widen your scope of solutions by integrating your telephony system with CRM or other-party applications. Improve your processes by understanding and analysing customer patterns with CRM data. Also, ensure your system experiences no downtime with a 99.99% SLA guarantee.
Features
The Contact Center Modern Businesses Need
Quick & Instant Setup
Setup your contact center in minutes. Create call flows, agent logins and start using your contact center in no time.
Call Management Solution
Call recording, forwarding, recording and more. Use all-in-one call management solution to handle your customer calls seamlessly.
Agent Management Portal
Keep updated with your contact center’s performance by extracting push reports with up-to-date agents and call information.
Text-to-Speech Integration
Convert text into audio and generate humanlike voice messages to improve the accessibility and connect with callers.
IOS/Android App
Broaden your reach and boost your accessibility with one touch. Download our Android/iOS apps to remain informed of all activities.
Intelligent Call Analytics
Optimise your sales and customer service strategies by tracking and analysing all your customer calls on the analytics dashboard.
Our Happy Clients
"The quality of Servetel's voice broadcasting service was really impressive. We are now looking forward to having a long-term partnership with them."
Ravindra Fegade
Digital Marketing- ManagerCIPLA
"Servetel powered our voice broadcasting campaign and they were thoroughly impressive. Delivered us quality solutions, well in time. I am sure we have found a long-term partner in Servetel."
Arshad Zaidi
Asst. ManagerOLA
" Very first business principle is 'never miss an opportunity'. Servetel is an absolutely perfect solution to follow that principle - at least for the opportunity that comes over phone calls. Its Toll-Free number and IVR service has delivered some amazing results for me. "
Jatin Gupta
ProprietorFeather Sleep International
"Servetel toll-free number has streamlined my business to a larger extent. It's 24*7 customer support makes it the best service provider in their industry. Till now, we haven't faced any issue with the service and we are hopeful for the future as well"
Ratash Kartikh
FounderGLIDEC ELEVATOR & ESCALATORS PRIVATE LIMITED
Benefits
Spend Less and Deliver More
No Capital Expenditure
Automatic System Updates
On-demand Scalability
Remote Connectivity
Business Continuity
Efficient Process Monitoring
Best-in-Market Pricing
Get a high-quality contact center solution with minimal effort and investment.
99.99% Uptime Guarantee
Servetel offers 99.99% SLA-backed uptime with N+1 redundant infrastructure.
End-to-End Customer Service
From research to post-purchase assistance, we ensure hassle-free customer service at every step.
Enhanced Customer Support
Get enhanced live assistance from our product experts over email, chat and call.
API Integrations
Innovate your business solutions with CRM and other third-party application integration.
Contact Center Suite
Get access to fully functional cloud telephony suite along with free SMS & call credits.
START CONVERTING LEADS INTO CUSTOMERS TODAY
Start your Free Trial!FREQUENTLY ASKED QUESTIONS
We thought you'd never ask.
As the name suggests, a cloud contact center runs entirely on cloud technology and is managed by the service provider. A traditional call center, on the other hand, is installed on-premise with bulky hardware and needs a separate in-house IT team to keep up to date.
They also differ in costs, infrastructural requirements and maintenance expenses with cloud contact center being the more economical option.
- Adds to the credibility of your business
- Provides easy scalability during peak season
- Gives employees the flexibility to be available for your customers from anywhere
- is cost-effective and more efficient as compared to traditional call centers.
