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Contact center

Contact Center

Manage agent calls effortlessly with Servetel’s remote-ready contact center solution.

1800-11-3333 1800-120-3100
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All-in-One Communication Solution for Your Business

Take advantage of a cloud-hosted contact center to maximise leads and deliver the best customer support. A contact center not only enhances the efficiency of your teams but also saves massive infrastructural expenditure.

No hardware, no installation charges: all you need is an internet connection to get started with your contact center. We offer an affordable pricing structure that can be customised as per your needs and requirements.

Upon gaining access to Servetel's contact center, use 75+ calling and SMS features such as call barging, call tracking & reports, live dashboard, and outbound dialer. We have developed complete feature-sets for your agents, supervisors, and managers across your sales and support teams.
call center software
User-friendly dashboards and mobile apps make accessibility easier for the business. No technical or special skills are needed to operate these platforms. Decision makers can easily access the information on-the-go without any added hassle.

Constantly review your agent and contact center activities by accessing all the information on a comprehensive dashboard. Metrics such as live call, dropped calls, active and on-hold agents and more can be analysed using these dashboards.

Widen your scope of solutions by integrating your telephony system with CRM or other-party applications. Improve your processes by understanding and analysing customer patterns with CRM data. Also, ensure your system experiences no downtime with a 99.99% SLA guarantee.

Features

The Contact Center Modern Businesses Need

quick and easy telephony setup

Quick & Instant Setup

Setup your contact center in minutes. Create call flows, agent logins and start using your contact center in no time.

call-management-solution

Call Management Solution

Call recording, forwarding, recording and more. Use all-in-one call management solution to handle your customer calls seamlessly.

customise agent panel

Agent Management Portal

Keep updated with your contact center’s performance by extracting push reports with up-to-date agents and call information.

text to speech integration

Text-to-Speech Integration

Convert text into audio and generate humanlike voice messages to improve the accessibility and connect with callers.

servetel android and ios app

IOS/Android App

Broaden your reach and boost your accessibility with one touch. Download our Android/iOS apps to remain informed of all activities.

call analytics dashboard

Intelligent Call Analytics

Optimise your sales and customer service strategies by tracking and analysing all your customer calls on the analytics dashboard.

Our Happy Clients

Cipla
OLA
Car 24
Feather Sleep

"The quality of Servetel's voice broadcasting service was really impressive. We are now looking forward to having a long-term partnership with them."

Ravindra Fegade
Digital Marketing- Manager

CIPLA

"Servetel powered our voice broadcasting campaign and they were thoroughly impressive. Delivered us quality solutions, well in time. I am sure we have found a long-term partner in Servetel."

Arshad Zaidi
Asst. Manager

OLA

" Very first business principle is 'never miss an opportunity'. Servetel is an absolutely perfect solution to follow that principle - at least for the opportunity that comes over phone calls. Its Toll-Free number and IVR service has delivered some amazing results for me. "

Jatin Gupta
Proprietor

Feather Sleep International

"Servetel toll-free number has streamlined my business to a larger extent. It's 24*7 customer support makes it the best service provider in their industry. Till now, we haven't faced any issue with the service and we are hopeful for the future as well"

Ratash Kartikh
Founder

GLIDEC ELEVATOR & ESCALATORS PRIVATE LIMITED

Benefits

Spend Less and Deliver More

zero capital expenditure

No Capital Expenditure

Move your contact center to the cloud and substantially reduce expenses. Unlike traditional call centers, everything is digitally accessible and, hence, super affordable.
auto updated system

Automatic System Updates

Your contact center is automatically updated without investing a huge amount of money and effort.
quick scalability

On-demand Scalability

Handle rise in the volume of calls by quickly scaling your telephony resources on request without paying any hefty charges.
enhance business productivity with remote connectivity

Remote Connectivity

Boost your business productivity by communicating with your callers and agents remotely with the help of cloud.
options for business continuity

Business Continuity

Eliminate any possibility of a business shutdown with redundant cloud resources and constant data backup.
process monitoring

Efficient Process Monitoring

Track and analyse all your calls and processes by examining the insights of your customer communication.
Why Choose Servetel

Best-in-Market Pricing

Get a high-quality contact center solution with minimal effort and investment.

99.99% Uptime Guarantee

Servetel offers 99.99% SLA-backed uptime with N+1 redundant infrastructure.

End-to-End Customer Service

From research to post-purchase assistance, we ensure hassle-free customer service at every step.

Enhanced Customer Support

Get enhanced live assistance from our product experts over email, chat and call.

API Integrations

Innovate your business solutions with CRM and other third-party application integration.

Contact Center Suite

Get access to fully functional cloud telephony suite along with free SMS & call credits.

START CONVERTING LEADS INTO CUSTOMERS TODAY

Call Now: 1800-120-3100

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FREQUENTLY ASKED QUESTIONS

We thought you'd never ask.

What is a contact center solution?

A contact center is a digital call center software that runs on cloud technology and is handled entirely by the service provider. It needs no infrastructure to facilitate internal calling, only a stable internet connection.

Which is better: cloud contact center or traditional call center?

As the name suggests, a cloud contact center runs entirely on cloud technology and is managed by the service provider. A traditional call center, on the other hand, is installed on-premise with bulky hardware and needs a separate in-house IT team to keep up to date.

They also differ in costs, infrastructural requirements and maintenance expenses with cloud contact center being the more economical option.

Can a contact center really help my business?

Yes. Contact centers have several benefits, irrespective of the size and scale of your business:

  • Adds to the credibility of your business
  • Provides easy scalability during peak season
  • Gives employees the flexibility to be available for your customers from anywhere
  • is cost-effective and more efficient as compared to traditional call centers.

What is the cost of setting up a cloud contact center?

It depends on your business needs, the size of your business and your budget.

How do I set up a hosted contact center?

It’s so easy: get in touch with our experts, sign in to your dashboard and pick a plan. Depending on the number of channels and minutes you need, you can even pick a monthly subscription plan.

What is the future of contact center?

With hybrid work culture becoming more popular, contact center is a solution that is here to stay. We can certainly leverage the latest technologies like AI and IoT to make the most of it.

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