CASE STUDY-Gramin Healthcare
How Servetel supports Gramin Healthcare Pvt. Ltd. to segment its customers and deliver a personalised user experience
Healthcare industry, in lieu of the current pandemic, is experiencing an all time high in terms of volume and workload. Technology support is needed for this industry, now more than ever.
Paridyam Healthcare was looking for a solution to differentiate it’s callers based on geographical location to streamline their communication. They were looking forward to a solution:
To label and route calls based on their geographical location
To segregate patients, nurses and doctors on the basis of location as well
An IVR to choose states and languages preferred by the callers (patients)
Servetel offered Paridyam Healthcare with a calling strategy that smartly routes calls to the right personnel and optimises call flow. The solution included:
Three virtual numbers with multi-level IVRs having options of different zones-North, South, East and West, which includes a list of different states from that particular zone.
Call routing facility to route callers towards nearest medical help, delivering consultation in their native languages
Call conferencing facility for these nurses to take doctors on call after examining the patients
Call barging for better consultations and improved service delivery
Servetel was able to serve Paridyam Healthcare Private Limited flawlessly for it’s novel requirements. Post our deployment:
Paridyam is able to deliver pan-India medical help to patients in the languages most comfortable to them.
Superior quality of services delivered since doctors are always supervising and tracking the calls.
Call organisation based on the locations of the callers.
“We are using Servetel since Dec 2020. We found the solution is upto the mark, you can find the detailed call report here. If your are looking for calling solution than would recommend to try Servetel once. Also would like to highlight their services, which is really very good. They are available for your each and every problem whatever you face, would specially mention *Megha* She is very supportive and is very polite.”
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