Scan this QR code to connect
with Servetel

Hello Servetel,

I need the service team’s assistance

Hello!

We are here! How can we help you?

CASE STUDY-Gramin Healthcare

How Servetel supports Gramin Healthcare Pvt. Ltd. to segment its customers and deliver a personalised user experience

Healthcare industry, in lieu of the current pandemic, is experiencing an all time high in terms of volume and workload. Technology support is needed for this industry, now more than ever.

The Problem

Paridyam Healthcare was looking for a solution to differentiate it’s callers based on geographical location to streamline their communication. They were looking forward to a solution:

To label and route calls based on their geographical location

To segregate patients, nurses and doctors on the basis of location as well

An IVR to choose states and languages preferred by the callers (patients)

The Solution

Servetel offered Paridyam Healthcare with a calling strategy that smartly routes calls to the right personnel and optimises call flow. The solution included:

Three virtual numbers with multi-level IVRs having options of different zones-North, South, East and West, which includes a list of different states from that particular zone.

Call routing facility to route callers towards nearest medical help, delivering consultation in their native languages

Call conferencing facility for these nurses to take doctors on call after examining the patients

Call barging for better consultations and improved service delivery

The Result

Servetel was able to serve Paridyam Healthcare Private Limited flawlessly for it’s novel requirements. Post our deployment:

Paridyam is able to deliver pan-India medical help to patients in the languages most comfortable to them.

Superior quality of services delivered since doctors are always supervising and tracking the calls.

Call organisation based on the locations of the callers.

Company

Gramin Healthcare Pvt. Ltd.

Industry

Healthcare

Read the full case study offline

DOWNLOAD PDF

“We are using Servetel since Dec 2020. We found the solution is upto the mark, you can find the detailed call report here. If your are looking for calling solution than would recommend to try Servetel once. Also would like to highlight their services, which is really very good. They are available for your each and every problem whatever you face, would specially mention *Megha* She is very supportive and is very polite.”

Work Remotely Now

It's time to put safety first. Choose for Work from Home

Get Started

You might also like...

Servetel helps Gatesmart Pvt. Ltd. maintain its residents’ safety by deploying cloud telephony solutions

Servetel’s automated outbound call systems streamlined Gatesmart Pvt. Ltd.’s security processes. Our smart API solutions and webhooks delivered uninterrupted communication and created a better tracking system between residents and security guards.

How Casio leverages Servetel’s incoming call solutions to empower their support ticketing system

Servetel’s call management system––comprising a toll free number, virtual landline number, and webhooks––proved to be a holistic solution for Casio. It smoothened their customer interactions, offered a well-rounded call forwarding strategy, ensured fluid call flow and timely query resolutions.

How Exampur used Servetel’s IVR services to centralise its operations across branches

Servetel offered Exampur a centralised call management system using IVR to manage their operations remotely with minimal infrastructure. Exampur can now update and notify their subscribers timely about upcoming courses and exams using our efficient voice broadcasting solution.

START CONVERTING LEADS INTO CUSTOMERS TODAY

Call Now: 1800-103-6989

Start your Free Trial!