CASE STUDY-GATESMART PVT. LTD.
Servetel helps Gatesmart Pvt. Ltd. maintain its residents’ safety by deploying cloud telephony solutions
A large number of businesses today depend on computers to run applications and carry out critical functions. The costs and maintenance involved can be cripplingly high. In the face of these challenges and as an offshoot of client-server computing, a new industry emerged with supersonic speed: Application Service Providers or ASP.
They host, maintain and manage access to applications located somewhere other than the client’s site. ASPs are quite similar to leasing a car, where the customer doesn’t have to pay the front-up capital. Instead, they can pay for what they use and gradually.
Gatesmart is an ASP providing security solutions to its clients. They approached Servetel to assist them in reinforcing security measures in an apartment complex. They wished to track, review and route visitors’ entrance. In addition to a mobile application, they also needed:
A robust IVR solution to authenticate resident’s personal information while entering the premises
A solution that works even without a stable Internet connection
Servetel offered Gatesmart the capability to validate visitors’ data using an automated voice broadcast call along with an IVR to either accept or decline the visitor’s entry.
The IVR allows the resident to accept or decline the visitor and then disconnect the call instantly
With the input at the ready, Servetel’s smart webhooks send DTMF information to the security guard
Servetel also allows residents to put in an alternate number, in case the primary number is unavailable
Our solution allowed Gatesmart to deploy seamless processes and reinforce security measures in the client’s apartment complex.
They were able to track visitors better
The solution works smoothly on the GSM network, which means no Internet connection is required
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