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Power up your business operations with Freshdesk

Deliver flawless customer experience to each customer, every time. Freshdesk by Servetel can transform your communication suite by helping agents manage calls, automate tedious tasks and even generate leads. With features like call recording, call monitoring and click to call, long-lasting customer relationships will certainly become the norm.

Features that ensure seamless operations:

  • Call recordings to track progress and agent productivity
  • Manage leads and automate ticket creation
  • Instant notifications for all incoming or missed calls 
  • Access actionable call insights and detailed call logs

Servetel + Freshdesk CRM’s key benefits

One-click call

Connect and initiate conversations with your prospects with just a click. No more misdialling or time wasted on manually dialling each number. Better yet? Click to call can significantly lower the call handling time and enhance productivity.  

In-depth insights at your fingertips 

Enjoy access to actionable insights, detailed call logs and call recordings. With all this data for your perusal, you can improve end-user experience, gauge customer ratings, identify call issues and analyse what can be tweaked to keep your customers satisfied.  

Enjoy multi-device access

Wherever you are, so are we. Access your portal using the device of your choice, from the comfort of your home or even on the go. When everything is so convenient, all tasks are easier to tackle and the bid to impress every customer never has to stop. 

How to integrate Freshdesk with Servetel?

Follow these steps to integrate your Servetel account with Freshdesk:
  • Log in to your Servetel account
  • Enable Freshdesk by clicking on Services, and then click on
  • Click on Instructions and select the relevant user
  • Enter your Freshdesk domain and API details
  • The integration is now complete. Now, log in to Freshdesk.
  • You’ll find the Servetel icon attached to your Freshdesk interface
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