The consistent growth of worldwide interactive voice response (IVR) market suggests enterprises from various industries leveraging the automated telephony system to accelerate customer service delivery and reduce the customer service cost. An IVR system helps businesses to automate customer service delivery by interacting with callers through both voice and DTMF tones. The self-help options provided […]
The significance and relevance of toll free number solution in 2020 can be determined from the consistent growth of the global toll-free services market. A number of market research studies suggest a steady hike in the number of registered toll free numbers. Likewise, several studies also suggest that the demand in the world toll-free services […]
According to a New Voice Media report , “Poor customer service is costing businesses more than $75 billion a year. “ Most customers these days abandon or switch brands due to poor customer service experience. On the other hand, many customers make additional purchases from companies that provide positive customer service experience. Hence, no business can […]
(Update: This blog was originally published on 7th November 2017 and was last updated on 8th September 2020 for comprehensiveness and accuracy.) Customer behaviour has drastically changed over the years. Consumer expectations have grown tremendously, and therefore, price is no longer the only differentiating factor—communication has become an integral part of customer experience. In this article, […]
The purpose of a business is to create a customer who creates customers. However, customer acquisition requires businesses to invest more resources than customer retentions. No business can implement a customer retention strategy successfully without focusing on the biggest reason as to why consumers switch brands and end business relationships – poor customer service. According […]
Businesses are the lifeblood of any vibrant economy. They contribute not only to the economy but also in uplifting the lives of the citizens. India has become a hub for startups and is all set to dominate the world in every marketplace. In a competitive market like India, companies are required to make continuous efforts to […]
Customer care services are essential for a company to flourish in the competitive industry. It reflects the quality of the company and its competency. If a company can’t reach its customers, then it cannot improve the services for customer satisfaction. However, despite employing the services, the companies tend to get a negative response from the […]
Today, customers have become much more aware and demanding of their choices than ever before. With access to reviews on a click, customers can no longer be fooled into purchasing products if the product quality is poor. Apart from focusing on product quality, now customers are keenly evaluating the service quality as well before associating […]
While running a marketing campaign, businesses need to reach out to a large number of customers in a short span. At present, voice broadcasting is one of the widely used mass communication techniques that is connecting companies with its target audience. Wikipedia defines voice broadcasting as a Mass communication technique which broadcasts pre-recorded voice messages […]
Gone are the days, when large telephone directories were maintained and updated manually. In 2019, every aspect of communication has become far more effective, automated and engaging. Technology, such as cloud telephony, has revolutionised the methods of traditional communication in unprecedented ways. Conventionally, business telephone systems worked on the foundation of on-premise Private Branch Exchange, […]