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Perspectives

Curating an Effective Crisis Communication Plan

It would be so much more convenient if disasters and emergencies came with a warning. We would know exactly what to do and how to do it. Alas, that’s not how things work. Organisations often fail to deal with calamities due to lack of timely planning. And since crises always arrive when they’re least expected […]

Business Software Plus Seamless Integrations Equal Business Success

In many ways, succeeding in any form of business is nothing but an endeavour of trend-watching and capitalising on the same. An entrepreneur who not only identifies these trends but also imbibes them in their business tops the market share and revenue game. Alignment with external trends isn’t the only thing that is vital for […]

10 Things that can Hamper Your Business Growth [Infographic]

Growth is the primary objective for any business, which is the reason why organisations are willing to go the extra mile to push forward. While unlocking opportunities is one aspect of inching closer to your growth targets, it is equally vital to identify the challenges that may be slowing down, or worse, killing your business. […]

Why Your Business Needs CRM?

Today, customers have become much more aware and demanding of their choices than ever before. With access to reviews on a click, customers can no longer be fooled into purchasing products if the product quality is poor. Apart from focusing on product quality, now customers are keenly evaluating the service quality as well before associating […]

How to Foster Collaboration in Your Customer Support Team

One of the biggest element which contributes to the success of any organisation is “Employee Collaboration”. When a leader remains focused on understanding the needs and perspective of its team members, then the team thrives on working for the leader’s vision rather than pursuing selfish aims. Collaborative team mindset fosters the rise of best talents […]