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Today, customers have become much more aware and demanding of their choices than ever before. With access to reviews on a click, customers can no longer be fooled into purchasing products if the product quality is poor. Apart from focusing on product quality, now customers are keenly evaluating the service quality as well before associating […]
Count of active mobile connections in India has reached 999.6 Mn by April 2019. This rising number clearly indicates that you, as a business owner, should start revamping your communication strategies to align with the expectation of the growing mobile audience. But the big question is: “How to start the revamp process?” The first thing you need […]
Call center managers have to take a lot of critical decisions to ensure their team delivers exemplary customer service. As easy as it sounds, making these decisions are no cakewalk. You need to have measurable performance indicators in place to assess what is working and what is not working for your call center. Here is […]
Irrespective of your organisations size and the industry, Interactive Voice Response (IVR) caters to every type of business perfectly. Besides providing a communication platform, it has proved to be a great customer engagement tool that has bridged the gap between customers and businesses. This guide aims to take you through What, Why, and How of […]
It is no news that online messaging platforms have hijacked the traditional texting service without warning. With the facility of fast internet connection and instant messaging apps in the pockets, almost everyone is using some online messaging platform to communicate. And while we thought SMS is nearing its end, good news in the form of […]
In this day and age, the transformation from complex, legacy hardware IVR systems to cloud-based IVR solution is essential to cater to ever-changing needs of customers. As a result, many independent applications such as call recording, analytics and more, are integrated into one comprehensive solution to deliver an all-in-one IVR solution to the customers. Call […]
In part 1 (10 Points to Add in Your Checklist While Testing IVR), we had explored below IVR testing points which companies should check before launching their IVR for customers. IVR Greet Callers Warmly IVR has Limited Menu Options IVR Announces the Option Before the Description Self-Help Options Are Providing Correct Results IVR is Giving […]
Interactive Voice Response (IVR) is getting widely adopted by businesses irrespective of their size. And the reason behind the wide acceptance of IVR has been the acceleration in efficiency it has offered to everyday business processes. IVR has also been a life-saver in handling mundane tasks such as answering a never-ending number of phone calls […]
The year 2018 has witnessed some influential mergers such as IBM-RedHat and Adobe-Marketo. Both alliances clearly indicate that enterprises will leave no stone unturned when it comes to delivering quality product and services. Cloud being the driving force behind both the mergers has clearly shown that adopting cloud-based solutions has become the need of the […]
(Update: This blog was originally published on 21st December 2018 and was last updated on 30th July 2020 for comprehensiveness and accuracy.) Today, when every business is coping with the increasing digitisation in the marketplace, there certainly is a rush to be ranked better on every possible search engine. As soon as a product picks up, […]