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The competition in the business landscape is growing at a breakneck pace and survival is becoming tougher than ever. Unless you are far better than the rivals, you cannot expect to survive, sustain and grow. One aspect of running your business that you cannot afford to go slack with is communication. Communicating seamlessly with your […]
In the present times, small businesses have a long way to go ahead in the competitive landscape, considering the daunting competition they face and the budget constraints they have to deal with. Seamless communication with the customers is the single most important factor that can help them gain the winning advantage. Being always connected and […]
In the era of instant gratification, connectivity with your customers is perhaps the most significant aspect of running a business successfully. It becomes all the more important to be always available to the customers because of the booming competition in the enterprise landscape. If you are not there for them, even the most loyal customers […]
A startup’s journey is never easy because you need to start from scratch and consolidate yourself as a brand. The biggest concern at this stage of evolution is to gather the desired resources within your limited budget. At the same time, there are some aspects that you cannot ignore despite the constraints of funds. Customer […]
With the advent of technologies such as Artificial Intelligence and Cloud-Based Services, the playing field has been theoretically leveled for all organizations. Any start-up having more to offer can take on any leading organization. This era, thus, marks the onset of delivery based aggrandizement. The better you are, the more you grow. Though it can’t […]
Cloud and Artificial Intelligence, the two most Groundbreaking technologies of this day and age, are fast changing the future. So how independent or interdependent are these? And more importantly, what is the significance of this for your organization? Let’s answer these questions while uncovering a few more implications of these positive disruptions. What is cloud […]
The consistent growth of worldwide interactive voice response (IVR) market suggests enterprises from various industries leveraging the automated telephony system to accelerate customer service delivery and reduce the customer service cost. An IVR system helps businesses to automate customer service delivery by interacting with callers through both voice and DTMF tones. The self-help options provided […]
(Update: This blog was originally published on 7th November 2017 and was last updated on 8th September 2020 for comprehensiveness and accuracy.) Customer behaviour has drastically changed over the years. Consumer expectations have grown tremendously, and therefore, price is no longer the only differentiating factor—communication has become an integral part of customer experience. In this article, […]
The purpose of a business is to create a customer who creates customers. However, customer acquisition requires businesses to invest more resources than customer retentions. No business can implement a customer retention strategy successfully without focusing on the biggest reason as to why consumers switch brands and end business relationships – poor customer service. According […]
Customer care services are essential for a company to flourish in the competitive industry. It reflects the quality of the company and its competency. If a company can’t reach its customers, then it cannot improve the services for customer satisfaction. However, despite employing the services, the companies tend to get a negative response from the […]