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With the e-commerce industry flourishing at the speed of light, the competition for delivering the best customer experiences rises. The advent of different communication channels means that choosing the best medium for your clients is a top priority. Today, people want to communicate with brands via channels convenient for them. Phone calls enable the company […]
Understanding UCaaS and CCaaS Modern customers expect smooth and seamless customer service. When buyers communicate with their favourite brands, they want their needs to be heard and their issues solved quickly. This means businesses today have no choice but to streamline their communication channels and make interaction as seamless as possible. And how do they […]
The future of the workforce culture lies in collaboration. Work from home systems are now the new norm and have been even projected to rise in the post-COVID-19 world as well. According to an article by Forbes, “Working from home can boost employee productivity, improve work/life balance and foster better mental health (not to mention […]
Growth is the primary objective for any business, which is the reason why organisations are willing to go the extra mile to push forward. While unlocking opportunities is one aspect of inching closer to your growth targets, it is equally vital to identify the challenges that may be slowing down, or worse, killing your business. […]
Over the years, political systems across the globe have witnessed a technological revolution. Specifically speaking, the impact of technology on political elections has been significant. While poll campaigning was initially a completely manual process, political parties have gradually adopted specialized technologies to connect with the voters, gather polling trends and information, and influence the electoral […]
Anyone who has done it knows how frustrating cold calling can be. Nearly all attempts end up without generating a meaningful lead for a business relationship. Text message broadcasts on the other hand can reach a large audience at a lower cost, but are designed to be ignored in the junkyard of every user’s SMS […]