According to a recent report, “ Vast majority of consumers prefer to call local businesses. In fact, this has grown since we asked the same question back in 2016 – where 41% preferred calls, 20% emails, and 19% visiting the business.” The report suggests that a rising number of customers call a business directly to […]
Most of the small to medium scale businesses in manufacturing, logistics, transportation and other industries have realised that stagnancy in the constantly evolving business climate is dangerous for their sustenance. Due to this, a rising number of Indian companies have started focusing on technical advancements and innovation through the adoption of Cloud, Internet of things […]
Gone are the days when desk phones and telephony tools were the only means for business communication. Today, businesses demand a solution which is handy, cost-friendly and easy to scale. UCaaS, here is the perfect solution that rescues the company from a complex communication system. UCaaS expanded as Unified Communications as a Service, is a […]
Do you have to communicate with customers and answer the same set of questions regularly? If yes, then Interactive Voice Response (IVR) is what your business needs. Interactive Voice Response automates the hassle of attending calls manually or answering the mundane question every day. It automatically greets the caller with a pre-recorded welcome message and […]
Customers these days are greatly inclined towards self-service options. A customer experience study conducted shows that 71% of customers want to solve customer service issues on their own. These statistics indicate that customers prefer to use self-help tools instead of contacting company agents. Due to this rising demand for self-service options, market is flooded with self-service tools. […]
According to the 2017 Data Breach Investigations Report released by Verizon, 81% hacking-related breaches leveraged either stolen or weak passwords. The report further adds, Social engineering is a common means for cybercriminals to establish a foothold. And employees are making this further easy by using easy-to-crack passwords. Users and IT departments are even often guilty of not […]
Introduction With the rapid changes in technology these days, traditional and manual ways of communication have been replaced by automation. Nowadays, automating your communication processes has become a necessity in place of leisure. And cloud telephony is one such solution that has brought this change in the communication industry. Cloud has impacted the masses far […]
In the past few years, tablets and smartphones have turned into a fundamental part of modern workplaces. Businesses and its employees utilize mobile devices for internal and external corporate communication, but businesses cannot carry out communication seamlessly without a dedicated business phone number. The dedicated business phone number encourages you to keep the personal and […]
According to Wikipedia.org A missed call is a telephone call that is deliberately terminated by the caller before being answered by its intended recipient, in order to communicate a pre-agreed message. The rapid growth of smartphone penetration in India makes missed calls a powerful marketing tool. Many businesses these days leverage missed call services for […]
Count of active mobile connections in India has reached 999.6 Mn by April 2019. This rising number clearly indicates that you, as a business owner, should start revamping your communication strategies to align with the expectation of the growing mobile audience. But the big question is: “How to start the revamp process?” The first thing you need […]