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Customer Engagement for Flawless CX With over 214 million businesses worldwide, customers have the power to buy from anywhere, anytime. The only way you can stand out from the crowd is by offering flawless customer service. In fact, a study by Forbes states that 84% of the people surveyed believe AI can help them gain […]
In today’s digital age, IVR (Interactive Voice Response) system with modernised calling technology has become vital in developing and advancing businesses across different platforms. Not only it allows callers to resolve issues with self-service options, but it also saves up on the company’s precious resources like time and money. However, riddled with limitations, a poorly-designed IVR […]
Customer satisfaction and customer surveys According to Microsoft’s Global State of Customer Service Report, 90% of Americans use customer service as a factor in deciding whether or not to do business with a company. Needless to say, customer satisfaction should be the topmost priority of every business, regardless of the kind of products and services they offer. […]
The meaning of Interactive voice response or IVR is an automated system that interacts with the caller. The caller hears the IVR system menu, presses keys on the phone as prompted by the IVR, and the system responds appropriately. On the basis of the responses provided by the caller, the IVR either provides the required […]
The COVID-19 pandemic is the biggest health crisis in the current times. Despite the vaccine rollouts and lower case rates, fear prevails. Resurgent waves and new strains of the virus are still keeping the world on a back foot. One thing that has kept us connected through this pandemic is technology. It has allowed schools […]
Customer service plays a critical role in the success of a business. Excellent customer experience can drive retention and give your organisation a competitive advantage. When it comes to meeting customer expectations, a lot depends on the impression you make at the first point of contact. An Interactive Voice Response (IVR) might be the first […]
In today’s time, it is difficult to imagine services without Internet connectivity or automation. Same is the case with banking services. With the advent of technology, most services in this sector have gone online or are facilitated via phones. It is at With newer technology in place, the banking sector has updated various customer service […]
As soon as you dial a helpline number, chances are that you’re greeted by a prerecorded message, one that guides you step-by-step for a solution. This pre-recorded message is played via an Interactive Voice Response (IVR). Since the IVR takes care of the entry-level communication that takes place with customers, it plays a major role […]
The future of the workforce culture lies in collaboration. Work from home systems are now the new norm and have been even projected to rise in the post-COVID-19 world as well. According to an article by Forbes, “Working from home can boost employee productivity, improve work/life balance and foster better mental health (not to mention […]
Smartphones have transformed the way we perform most of our tasks. Mobile applications and portals fast-track mundane tasks in the most innovative way––from something as basic as looking for a public restroom to availing online education. Everything is just a click away. Fintech has played a similar role for banking; it has revolutionised the way […]