If you say you want to communicate without revealing your phone number or choose to stay private, Number Masking is bona fide for you. This allows you to be associated with any party without stressing about your privacy. With mode of communication shifting to online, it is extremely important that the data is kept secure. […]
Handling hundreds of calls every day and answering the same questions is not easy for the agents. IVR systems are of immense help in such cases. Although it doesn’t eliminate the calls entirely, it does cut down the call frequency to a significantly low number. Here, it is important to understand that employing an IVR […]
Customer Service is the new Marketing strategy. Customers today are loaded with information across various mediums. For any service they wish to experience, there are so many vendors ready to headhunt the same set of consumers offering the same type of services. In such a scenario, the customer is less of a customer but more […]
The advancement of technology has brought upon a substantial change in how businesses operate. The technology of today will be obsolete next year and this advancement is only pacing up. The only common thing today and 10 years before in an office is the telephone. So is the telephone the ultimate invention? In its true […]
The Telecom Regulatory Authority of India (TRAI) has formulated certain restrictions and regulations for broadcasting and bulk SMS services. The authority’s mission is to create the growth of telecommunications industry such that India leads the role in the emerging global information society. A business or telemarketer intending to send either transactional or promotional messages to […]
The customers these days get in touch with a business/brand through multiple communication channels. But the choice of communication channel differs from one customer to another. Several studies suggest that customers prefer dealing with business using digital communication channels like websites, mobile apps, web chat, emails, social media and web self-service. At the same time, […]
With the advent of technologies such as Artificial Intelligence and Cloud-Based Services, the playing field has been theoretically leveled for all organizations. Any start-up having more to offer can take on any leading organization. This era, thus, marks the onset of delivery based aggrandizement. The better you are, the more you grow. Though it can’t […]
Past few months have jolted the banking industry with a series of important mergers. In an attempt to revive and revitalise the banking sector, the government has announced the merger of several banks in the next couple of years, which will trim down the number of public sector banks from 27 to 12. To stabilise […]
Success of any business is directly proportional to the omnipresence of its communication channels. However, the choice of communication channel differs across consumers. Some consumers prefer using digital communication channels, while others call a business directly and prefer talking to a real human. 60% of customers these days prefer resolving simple customer service issues on their […]
Cloud and Artificial Intelligence, the two most Groundbreaking technologies of this day and age, are fast changing the future. So how independent or interdependent are these? And more importantly, what is the significance of this for your organization? Let’s answer these questions while uncovering a few more implications of these positive disruptions. What is cloud […]